Overview Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
World class research to find new treatments and a cure
Practical support for people affected by sight loss
Trusted advice and support services that empower those living with macular disease
About the role
As part of our dedicated services team, you will provide strategic leadership of Macular Society services that offer patient information and advice to people living with macular disease. You will be a key member of the services and organisational leadership teams, collaborating with and supporting your colleagues across services and ensuring that service users are clearly able to find and access services that support them. As our head of information and advice, you will:
Provide strategic leadership for high-quality, accessible and impactful information services, including the helpline, patient information and forum
Develop and deliver innovative approaches to meet the evolving needs of people living with macular disease across multiple channels and formats
Act as a subject matter expert on patient experience and user needs, using insight and data to inform organisational decision-making
Lead the development of new approaches to increase reach, engagement and impact across digital and other channels
Work with colleagues to develop and deliver strategy, business plans and budgets for information and advice services
Support income generation activity, including working with fundraising colleagues on proposals for trusts, foundations, corporates and major donors
Do you have experience in patient information and helpline services, and a passion for using your expertise to help us Beat Macular Disease?
We are looking for an outstanding patient information leader to drive growth and improvement in our helpline and patient information services. If you have experience in building engaging, supportive content for patients, can develop a supportive, high-performance team culture, and want to play a key role in supporting more people with sight loss, then we would love to hear from you.
Our ideal candidate will have Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services
An understanding of the role of patient information in the wider health ecosystem, and how people living with health conditions can be supported to build their knowledge, skills and confidence
Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs
Experience in leading innovation in service delivery, and translating understanding of patient need into high-quality, responsive services
Excellent leadership skills, including evidence of fostering a challenging and supportive team culture and flexing style to meet the needs of individuals
Excellent team working and collaborative working skills and the ability to develop effective partnerships
Benefits Flexible working options
27 days annual leave, plus bank holidays
Option to buy or sell annual leave
Supportive family-friendly policies
6% pension contribution
#J-18808-Ljbffr
