The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements. Principal Accountabilities Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership. Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas. Act as strategic system owner for the LMS and associated learning technologies; provide governance, training, and business reporting. Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting. Manage the Inspiro contract, acting as supplier performance lead; ensure consistent delivery against SLAs and report/escalate service risks. Represent NSA in cross-functional meetings (e.g. CommOps, Commercial, PMO); advocate for service enhancement and operational efficiency. Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence. Coordinate external training activities and ensure commercial and delivery alignment with business needs. Lead planning and service assurance for K23 training facility bookings and support infrastructure. Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment. To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings. To oversee and deliver the NSA's requirements for Org Capability Compliance and Nuclear Baseline. Knowledge, Skills, Qualifications
Business Services Lead in Somerset employer: Mactech Energy Group
At Hinkley Point C, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training and upskilling opportunities, ensuring that our team members thrive in their roles while contributing to a landmark nuclear project. Located in the picturesque Somerset region, we provide a supportive culture that values safety and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
