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- Tasks: Lead training administration and service operations for the Nuclear Skills Alliance.
- Company: Join a leading organisation in the nuclear sector with a focus on innovation.
- Benefits: Competitive pay, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a critical industry while developing your leadership skills.
- Qualifications: Experience in service operations and strong stakeholder engagement skills required.
- Other info: Opportunity to work on complex projects and drive continuous improvement.
The predicted salary is between 40000 - 60000 £ per year.
The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.
Principal Accountabilities
- Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership.
- Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
- Act as strategic system owner for the LMS and associated learning technologies; provide governance, training, and business reporting.
- Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
- Manage the Inspiro contract, acting as supplier performance lead; ensure consistent delivery against SLAs and report/escalate service risks.
- Represent NSA in cross-functional meetings (e.g. CommOps, Commercial, PMO); advocate for service enhancement and operational efficiency.
- Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
- Coordinate external training activities and ensure commercial and delivery alignment with business needs.
- Lead planning and service assurance for K23 training facility bookings and support infrastructure.
- Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.
- Act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings.
- Oversee and deliver the NSA's requirements for Org Capability Compliance and Nuclear Baseline.
Knowledge, Skills, Qualifications & Experience
- Demonstrable leadership of administration and support service teams within complex projects.
- Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
- Expertise in LMS systems, data assurance, and digital transformation.
- Ability to lead change initiatives and manage through ambiguity.
- Strong understanding of competency-based management within regulated environments.
Qualifications & Experience
- Significant experience in service operations within a regulated environment (e.g. nuclear, defence).
- Proven ability to manage third-party contracts and performance against KPIs.
- Skilled in interpreting and applying regulatory compliance (e.g. LC12).
- Track record of driving continuous improvement and innovation within administrative functions.
- Previous contribution to strategic planning and capability development programmes.
Business Services Lead in Bridgwater employer: Mactech Energy Group
Contact Detail:
Mactech Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Lead in Bridgwater
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain your skills and experiences clearly and confidently. Mock interviews with friends or using online resources can help you nail it when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Business Services Lead in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Services Lead role. Highlight your experience in service operations and leadership, especially in regulated environments like nuclear or defence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your stakeholder engagement and negotiation skills. Remember, we love a good story!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and examples to illustrate how you've driven continuous improvement and managed third-party contracts effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Mactech Energy Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Business Services Lead role. Familiarise yourself with training administration, service operations, and the specifics of the Nuclear Skills Alliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed projects. Highlight your ability to engage stakeholders and negotiate with third-party suppliers, as these are crucial for this role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data Savvy
Since the role involves managing complex data landscapes and ensuring compliance metrics, brush up on your knowledge of LMS systems and data assurance. Be ready to discuss how you've used data to drive improvements in previous roles, as this will demonstrate your analytical skills.
✨Embrace Change
The ability to lead change initiatives is vital for this position. Think of instances where you've successfully navigated ambiguity or implemented new processes. Share these stories during your interview to illustrate your adaptability and commitment to continuous improvement.