At a Glance
- Tasks: Manage resource allocation and optimise team performance for impactful IT projects.
- Company: Join MACS, a leading digital solutions provider with a passion for innovation.
- Benefits: Enjoy flexible working, private healthcare, and opportunities for career growth.
- Other info: Diverse and supportive environment with exciting growth plans.
- Why this job: Be part of a dynamic team making a real difference in digital transformation.
- Qualifications: Experience in resource management within IT services and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Central Birmingham
Reporting to: Commercial Director
Employment Type: Full-time - hybrid office / remote working
About Us
MACS are a specialist IT organisation providing Software as a Service (SaaS), implementation, and consultancy services to customers across public and private sectors. Our team is passionate about delivering high-impact solutions and ensuring customer success through exceptional service delivery. We are a pan European organisation that has grown significantly in the past few years with exciting and ambitious plans for significant growth across the UK over the next five years. MACS are an innovative digital solutions provider to the UK Asset and Infrastructure sectors. We inspire and equip our customers to achieve their digital transformation goals, building a greener, smarter, more reliable approach. Providing social and environmentally responsible solutions that embrace and recognise the creativity and diversity of our people. We are an IBM Platinum Business Partner, and leverage these and other partner products to offer our services. We help organisations improve their processes, analytics, and technology to meet the operational and customer service challenges within their businesses.
Role Purpose
The Resource Manager will be responsible for managing the allocation, capacity, and utilisation of internal and associate resources across the business. This individual will play a key role in ensuring that project and service delivery teams are properly staffed with the right skills at the right time, while supporting business growth, performance optimisation, and employee development.
Key Responsibilities
- Resource Planning & Allocation: Assign the right resources to the right projects and services, balancing customer needs, skills, and availability. Manage the daily and future-state resource plan across SaaS operations, project delivery, and consultancy. Coordinate with delivery managers, project managers, and team leads to understand and fulfil resourcing needs.
- Forecasting & Capacity Management: Maintain visibility of current and upcoming resource capacity. Support the planning of recruitment or associate onboarding in line with future demand. Identify and resolve resource conflicts, shortages, or surpluses.
- Utilisation & Performance Monitoring: Track and report on billable and non-billable utilisation. Provide regular reporting to leadership on resourcing trends and performance. Monitor bench time and support reallocation or upskilling where appropriate.
- Skills & Competency Management: Maintain an up-to-date skills matrix across the delivery teams. Collaborate with HR and line managers on development plans to address skill gaps. Support initiatives to improve knowledge sharing and capability alignment.
- Stakeholder Collaboration: Act as the bridge between sales, delivery, operations, and HR for all resourcing matters. Support bid and proposal teams with resource availability, CVs, and allocation plans. Participate in delivery readiness and mobilisation planning for new contracts.
Essential Skills & Experience
- Proven experience in a resource management, workforce planning, or operations coordination role within an IT services or consulting business.
- Strong understanding of professional services delivery, especially within SaaS, implementation, or managed services environments.
- Excellent organisational and analytical skills with a keen eye for balancing commercial and operational factors.
- Experience using PSA (Professional Services Automation) tools, resource management software, or similar systems.
- Strong interpersonal skills and ability to influence and build relationships across technical and non-technical teams.
Successful candidates must also have the right to work in the UK and must have lived in the UK continuously for the past 5 years. Successful candidates must meet the security requirements before they can be appointed. The level of security required is security check. Successful candidates must also complete basic personnel security standard checks.
Desirable
- Familiarity with IBM Maximo, TRIRIGA, or similar enterprise platforms.
- Experience managing security-cleared or public sector resources.
- Experience working in matrixed or multi-vendor environments.
What We Offer
- A dynamic and supportive work environment
- MACS are an equal opportunity employer and values diversity in the workplace
- Flexible/hybrid working options
- Opportunities for growth in a fast-scaling business
- The chance to make a meaningful impact across a variety of high-profile programmes
- Employee benefits such as private healthcare, pension scheme and more
Resource Manager in Birmingham employer: Macs Eu
At MACS, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in the heart of Central Birmingham. Our commitment to employee growth is reflected in our flexible hybrid working options and opportunities to make a meaningful impact across high-profile programmes, all while being part of a diverse team that values creativity and innovation. Join us to optimise our most valuable asset - our people - and contribute to our ambitious plans for growth in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just a fit for the role, but also for their team. We want to see your passion for what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Resource Manager role. Highlight your experience in resource management and how you can help us optimise our people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Resource Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Resource Manager role. Highlight your resource management experience and any relevant SaaS knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Macs Eu
✨Know Your Stuff
Before the interview, dive deep into MACS and their services. Understand their SaaS offerings and how they impact the public and private sectors. This knowledge will help you connect your experience with their needs and show that you're genuinely interested in the role.
✨Showcase Your Resource Management Skills
Prepare specific examples from your past roles where you've successfully managed resources or optimised team performance. Highlight your experience with PSA tools and how you've used them to improve efficiency. This will demonstrate your capability to handle the responsibilities of a Resource Manager.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around resource allocation and conflict resolution. Think of scenarios where you've had to balance competing demands or resolve shortages. Practising these responses will help you articulate your thought process clearly during the interview.
✨Engage with Stakeholders
Since the role involves collaboration across various teams, be prepared to discuss how you've built relationships in previous positions. Share examples of how you've worked with sales, delivery, and HR teams to meet resourcing needs. This will highlight your interpersonal skills and ability to influence others.
