At a Glance
- Tasks: Ensure unforgettable travel experiences by managing bookings and collaborating with teams.
- Company: Join Macs Adventure, a leading adventure tour operator with a passion for active travel.
- Benefits: Enjoy 33 days annual leave, birthday off, discounts on trips, and flexible working.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Combine your love for travel with a career that makes a positive impact.
- Qualifications: Passion for travel, teamwork skills, and a positive attitude are essential.
The predicted salary is between 21000 - 30000 £ per year.
Are you an adventure-loving Operations specialist with an appreciation for the outdoors and active travel? If so, this role could be a fantastic way to fulfil your passion and progress your career in active, adventure travel!
Our Operations team are an integral part of our business, responsible for reserving all aspects of the customer’s trip after the sales team have found them their ideal itinerary. This is a fantastic opportunity to join an ambitious, fast‑growing international business and progress your career in travel. This operations role is key to driving the Macs brand values, helping us reach our targets, developing customer loyalty, and delivering memorable adventures for our customers!
About Macs Adventure: We’re an adventure tour operator on a mission to be the leading global brand in self‑guided, active travel. Welcoming over 40,000 customers on walking & cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to lead, advocate & enable self‑guided, active travel as a positive force for people and planet.
Our Culture: We’re an ambitious, forward‑thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action‑oriented, fast‑paced organization and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact, and align with our core values:
- Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self‑guided, active travel and shout about it.
- Take a different path: We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too.
- Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes.
- Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further.
What you’ll do: Ensure that every aspect of the booking process is perfectly arranged so that our customers have an unforgettable experience throughout their journey with Macs Adventure. You own the provisional to confirmed stage and are a specialist in your squad destinations. Know your tours and be a real specialist in that area. Work closely with our product department to improve the trips & customer experience. Find solutions for bookings where original requests are not possible and ensure suitable alternatives. Adapt and react quickly to ever‑changing situations relating to operations such as accommodation closures, disruptions to travel schedules, etc. Maintain positive working relationships with our suppliers. Manage supplier information in our back office ensuring it is accurate and relevant. Ensure supplier costs are loaded at time of confirmation allowing accurate payments. Supporting smooth workflow between operations, finance & other stakeholders. Understand the importance of the margin targets; you will ensure any necessary changes are always actioned with a balance of margin and customer experience in mind.
What you’ll bring: Passionate about travel and knowledgeable on the destinations we offer. A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals. Communicates in a tactful, polite, and friendly manner internally and externally. Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude. Learning‑orientated. Resilient and flexible. A hands-on individual willing to go the extra mile for customers, colleagues and the business. You share our values: Tread thoughtfully, Take a different path, Go the extra mile & Love the journey.
Not essential, it would be a bonus if you have previous operations experience or language skills.
You could belong here: To deliver adventures for more than 40,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
What we’ll offer: As well as your salary; ANNUAL LEAVE: 33 days, which increases to 35 days after 5 years’ service. BIRTHDAY BOOSTER: An extra day off on your birthday! PENSION: We offer a contributory pension scheme. DISCOUNTS: You are eligible for great discounts on Macs Adventure trips! TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance. FLEXIBLE WORKING: A flexible work culture you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week. GETTING TOGETHER: Regular team, management and leadership meetings and retreats. CULTURE: An innovative, fast growth, international and solution focused culture. L&D: We support your self‑guided learning journey to make the most of your strengths. WELLBEING: We’ll support you in looking after your health and wellbeing so you can do your best work. TRAVEL: Occasional international travel may be required.
Reservations Specialist - Travel Operations · Skypark 5, Glasgow, G3 8JU · employer: Macs Adventure
At Macs Adventure, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Glasgow. With a strong commitment to employee growth, we offer extensive learning opportunities, generous annual leave, and a flexible working environment that allows you to balance your passion for travel with your professional aspirations. Join us in our mission to create unforgettable adventures while enjoying unique benefits like birthday boosters and worldwide travel insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist - Travel Operations · Skypark 5, Glasgow, G3 8JU ·
✨Tip Number 1
Get to know the company inside out! Research Macs Adventure, their values, and what makes them tick. This way, you can tailor your conversations during interviews to show how you align with their mission and culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how you can demonstrate your passion for travel and your problem-solving skills, especially in operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Reservations Specialist - Travel Operations · Skypark 5, Glasgow, G3 8JU ·
Some tips for your application 🫡
Show Your Passion for Travel:Let your love for adventure and travel shine through in your application. Share any personal experiences or trips that have inspired you, as this will resonate with us and show that you're a great fit for the role.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our mission of delivering unforgettable adventures!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on travel and how it aligns with our core values – it’ll help us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Macs Adventure
✨Know Your Stuff
Before the interview, dive deep into the destinations and tours that Macs Adventure offers. Being knowledgeable about the trips will not only impress your interviewers but also show your genuine passion for travel and adventure.
✨Embrace the Values
Familiarise yourself with Macs Adventure's core values: Love the journey, Take a different path, Tread thoughtfully, and Go the extra mile. Be ready to share examples of how you've embodied these values in your previous roles or experiences.
✨Show Your Team Spirit
As a Reservations Specialist, collaboration is key. Prepare to discuss how you’ve worked effectively in teams before, highlighting your ability to support colleagues and contribute to shared goals. This will resonate well with the company culture.
✨Stay Adaptable
The travel industry can be unpredictable, so be prepared to discuss how you've handled changes or challenges in past roles. Show that you're resilient and flexible, ready to adapt to new situations while maintaining a positive attitude.
