Operations Bookings Coordinator (UK) in Glasgow

Salary: £26,500

Location: Glasgow (hybrid - 3 days in office)

Love adventure, the outdoors, and keeping things running smoothly? We’re looking for an Operations Coordinator who’s passionate about active travel and thrives in dynamic environments. This could be your next great adventure!

Our Operations team are an integral part of our business, responsible for coordinating all aspects of the customer’s trip after the sales team have found them their ideal itinerary. Reporting to Shona Mourez, Deputy Operations Manager, this is a fantastic opportunity to join an ambitious, fast-growing international business and progress your career in travel. This Operations Bookings Coordinator role is key to driving the Macs brand values, helping us reach our targets, developing customer loyalty, and delivering memorable adventures for our customers! While maintaining and nurturing the relationship & booking process with our partner agencies in the different destinations, you are the first point of contact for our partner agencies for all queries.

Why Macs Adventure

We’re a scaling adventure tour operator on a mission to be the leading global brand in self-guided, active travel. Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 170 people across the UK, US and Germany who share our purpose to create #macsmoments by leading, advocating & enabling self-guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values-driven growth.

Our Culture

We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action-oriented, fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs through our scaling journey. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact and align with our core values:

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace new opportunities.
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too.
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet.
• Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it.

What you’ll do:

• You ensure that every aspect of our third-party supplier bookings are processed and confirmed perfectly so that our customers have an unforgettable experience throughout their journey with Macs Adventure.
• You own the provisional to confirmed stage of our third-party supplier bookings and you will be the point of contact for our partner agencies.
• Know your tours and be a real specialist in that area. Work closely with our product department to improve the trips & customer experience.
• Update and manage the tour relevant information in our back office system to ensure our customers have a seamless experience.
• Ensure supplier costs are loaded at time of confirmation allowing accurate payments. Supporting smooth workflow between operations, finance & other stakeholders.
• Understanding the importance of the margin targets; you will ensure any necessary changes are always actioned with a balance of margin and customer experience in mind.
• You will have your core tasks and work within your squad, however in an agile working environment, where we are always striving to optimize processes and workflows, you may be required to assist in other areas when needed.

What you’ll bring:

• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
• Communicates in a tactful, polite, and friendly manner internally and externally.
• Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
• Learning orientated.
• Resilient and flexible.
• A hands-on individual willing to go the extra mile for customers, colleagues and the business.
• You share our values: Tread thoughtfully, Take a different path, Go the extra mile & Love the journey.
• Passionate about travel.

You could belong here:

To deliver adventures for more than 40,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer:

• ANNUAL LEAVE: 8 public holidays included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• PENSION: We offer a contributory pension scheme.
• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips!
• TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.
• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• WELLBEING: We’ll support you in looking after your health and wellbeing so you can do your best work.
• TRAVEL: Occasional international travel may be required.
• IMPACT: The opportunity to make a difference in people’s lives and the planet.