Macs Adventure in Glasgow is seeking a Head of Operations to lead our reservations team and transform how we scale a high-volume, customer-facing operation. You'll manage 30+ specialists, drive efficiency, and shape the future delivery by partnering with Product, Customer Service and Supplier Partnerships, while embracing technology and AI to improve booking fulfilment.
The role is hybrid, with three days in the Glasgow office, focusing on building strong leaders, performance metrics and
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Head of Operations: Scale Travel Reservations (Hybrid) in Glasgow employer: Macs Adventure
Macs Adventure is an exceptional employer for those passionate about active travel, offering a vibrant work culture that values creativity and collaboration. With generous benefits including 33 days of annual leave, flexible working arrangements, and opportunities for personal growth, employees are encouraged to thrive in a supportive environment that celebrates diversity and promotes well-being. Join us in Glasgow and be part of a fast-growing international team dedicated to creating unforgettable adventures for our customers while making a positive impact on the planet.
