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- Tasks: Support and maintain cutting-edge allergy diagnostic equipment while providing top-notch customer service.
- Company: Join a pioneering company revolutionising allergy diagnostics across 90+ countries.
- Benefits: Enjoy flexible hours, competitive salary, car allowance, and health insurance.
- Why this job: Be part of a dynamic team making a real impact on health and quality of life.
- Qualifications: Technical training in engineering or medical tech, with experience in lab equipment maintenance.
- Other info: Willingness to travel across the UK is essential; based in central UK preferred.
The predicted salary is between 28800 - 43200 £ per year.
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Technical Service & Support Engineer (m/f/d) – UK, London
Client:
Location:
London, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
2b8162e13527
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarify allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research, and relieve our health system.
We offer you:
- Permanent full-time position (40h): Flexible working hours with long-term security
- Attractive compensation: Competitive salary package, car allowance, and additional health insurance
- Innovative work environment: Be part of a dynamic, fast-growing company with modern structures
- Development opportunities: Support for further training and professional qualifications
- Team culture: A motivated, supportive team and a positive working atmosphere
- Modern equipment: Up-to-date IT tools and technology to support your work effectively
- Maintenance and servicing: Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
- Fault diagnosis: Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs
- Installation and commissioning: Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation
- Customer support: Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction
- Documentation: Accurately recording all work carried out, including service reports and technical documentation
- Spare parts management: Managing the procurement, replacement, and stock of spare parts as needed
- Quality assurance: Ensuring all equipment meets relevant quality standards and compliance regulations
- Logistics: Coordinating the delivery and installation of equipment to laboratories or medical practices
- Sales support: Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues
Your profile:
- Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
- Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector
- Strong technical aptitude with the ability to quickly understand and diagnose complex systems
- A self-motivated, solution-focused approach and a high degree of personal initiative
- Excellent communication skills, both when engaging with clients and collaborating within a team environment
- Willingness to travel extensively across the UK and flexibility to support a variety of customer sites as required
- Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems
- Ideally based in the central UK (e.g., Birmingham or Manchester region); a full UK driving licence (Category B) is essential
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Technical Service & Support Engineer (m/f/d) - UK employer: MacroArray Diagnostics GmbH
Contact Detail:
MacroArray Diagnostics GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service & Support Engineer (m/f/d) - UK
✨Tip Number 1
Familiarise yourself with the latest advancements in allergy diagnostics and medical technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the medical technology sector, especially those involved in laboratory diagnostics. Attend relevant industry events or webinars to make connections that could lead to referrals.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills and understanding of laboratory equipment. Being able to showcase your hands-on experience can set you apart from other candidates.
✨Tip Number 4
Highlight your customer service skills during conversations with recruiters. As a Technical Service & Support Engineer, your ability to communicate effectively with clients is crucial for ensuring their satisfaction.
We think you need these skills to ace Technical Service & Support Engineer (m/f/d) - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering, medical technology, or mechatronics. Emphasise any previous roles involving maintenance and repair of laboratory diagnostic equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical aptitude and problem-solving skills. Mention specific examples of how you've successfully diagnosed and repaired complex systems in the past.
Highlight Communication Skills: Since the role involves customer support, ensure you demonstrate your excellent communication skills. Provide examples of how you've effectively engaged with clients or collaborated within a team.
Show Willingness to Travel: Clearly state your willingness to travel extensively across the UK. If you have experience working at various customer sites, mention this to show your flexibility and adaptability.
How to prepare for a job interview at MacroArray Diagnostics GmbH
✨Showcase Your Technical Skills
Make sure to highlight your technical qualifications and experience during the interview. Be prepared to discuss specific examples of how you've diagnosed and repaired laboratory equipment, as this will demonstrate your expertise in the field.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss past challenges you've faced in technical support roles and how you resolved them. This will showcase your solution-focused approach.
✨Communicate Effectively
Since the role involves customer support, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, as you may need to train laboratory personnel or assist clients who aren't technically savvy.
✨Research the Company and Its Products
Familiarise yourself with the company's diagnostic products and technologies before the interview. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
