At a Glance
- Tasks: Be the friendly face of our creative studio, managing bookings and supporting daily activities.
- Company: Join Macro, a global leader in facilities management with a focus on innovation.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for personal growth.
- Other info: Diverse workplace committed to supporting individual needs and fostering growth.
- Why this job: Make a real impact by creating welcoming experiences for visitors and clients.
- Qualifications: Previous admin experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Macro
Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions.
Location: United Kingdom, London
About The Role
We are seeking a highly organised, customer‑focused, and proactive Workplace Host to join our team. This role is a front‑of‑house and administrative position, acting as the first point of contact for all visitors, clients, and internal stakeholders within a creative education studio environment. You will play a key role in delivering a seamless and professional experience, managing bookings, handling enquiries, and supporting the day‑to‑day coordination of courses, models, and studio activities.
Purpose Of The Role
- Deliver a professional and welcoming front‑of‑house experience.
- Act as the central point of contact for enquiries, bookings, and operational support.
- Manage course administration, studio bookings, and customer interactions.
- Support the smooth day‑to‑day running of the studio.
Key Responsibilities
- Welcome all visitors and clients, ensuring a professional and positive experience, and manage the sign‑in process for all studio visitors.
- Answer incoming phone calls and provide accurate information in person, via phone, and email.
- Manage building access, including QR codes and security lists for courses, models, events, and meetings.
- Coordinate theatre and studio bookings for events and meetings.
- Take in‑studio payments and maintain accurate records.
- Ensure the smooth day‑to‑day running of reception and support studio activity.
Inbox Management, Bookings & Course Administration
- Manage inboxes, responding to a high volume of internal and external enquiries.
- Act as first point of contact for general customer enquiries, educator requests, and account manager requests (course amendments, cancellations, bookings, updates, MEFs).
- Manage course and package bookings (digital and studio‑based).
- Handle course cancellations and rescheduling, including contacting customers, updating booking systems, adjusting capacities, and adding new dates where required.
- Maintain accurate attendance records for all courses and ensure data is kept up to date.
- Prepare, generate, and distribute course certificates in a timely and accurate manner.
- Set up new customer seminar accounts.
Models & Course Support
- Coordinate and source models for courses, events, gain days, and content requirements.
- Manage model skin tests, including booking appointments and maintaining the appointment tracker.
- Manage the model database application, ensuring accurate records are kept.
- Work with the Client Coordinator to track participant education journey and support communications.
About You
- Experience in an administrative or similar role/environment.
- A customer‑focused approach.
- Excellent relationship‑building skills.
- Strong communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office and scheduling tools.
- A proactive and service‑minded attitude.
- Ability to work independently and as part of a team.
- A passion for learning and supporting others.
- A flexible, solutions‑oriented approach.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact macro.careers@macro-group.com to speak to a member of our team.
Workplace Host – Reception & Course Administrator employer: Macro
At Macro, we pride ourselves on being a leading employer in the facilities management sector, offering a dynamic and inclusive work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture, where every team member is encouraged to develop their skills and contribute to innovative solutions that enhance workplace experiences. With a focus on diversity and well-being, we ensure that all employees feel valued and empowered to bring their authentic selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Host – Reception & Course Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Macro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Macro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Host – Reception & Course Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Macro:Your cover letter is your chance to shine! Tell us why you want to work at Macro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Macro!
How to prepare for a job interview at Macro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
