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- Tasks: Be the go-to person for all facilities-related matters and ensure a smooth workplace experience.
- Company: Join Macro, a global leader in innovative facilities management.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in creating safe and efficient work environments across multiple cities.
- Qualifications: Experience in facilities management and strong organisational skills are essential.
- Other info: Diversity and inclusion are at our core; we support everyone's unique needs.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Workplace Host role at Macro
Facilities Workplace Host Ref: VN367 London UK
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values — Drive for Better, Delight Customers, Do What’s Right, and Develop People — shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.
About the Role
We are seeking a proactive and experienced facilities‑focused Workplace Host to join our team. This pivotal role ensures the smooth operation of our workplace environments across London, Manchester, and Dublin. The ideal candidate will have a strong background in facilities management, exceptional organisational skills, and a passion for delivering exceptional service.
As the first point of contact for all facilities‑related matters, you will be responsible for managing daily operations, ensuring compliance with legal and safety standards, and maintaining a safe, efficient, and welcoming workplace for all employees and visitors alike.
The purpose of the role is to lead and support day‑to‑day FM operations across multiple sites. Ensure legal, health & safety, and compliance standards are met. Create a safe, efficient, and positive workplace environment for colleagues and visitors.
Main Responsibilities
- Serve as the first point of contact for FM matters across London, Manchester, and Dublin.
- Ensure all employees complete mandatory training (e.g. Fire Warden, First Aid legal compliance).
- Respond promptly to emergencies such as fire evacuations, leaks, power outages, and IT disruptions.
- Manage relationships with FM contractors and service vendors.
- Track FM budgets, report variances, and support cost‑efficiency initiatives.
- Monitor contractor compliance with building policies and health and safety regulations.
- Ensure timely completion of all legal and compliance‑related maintenance (e.g., PAT testing, fire safety, legionella control).
- Oversee essential workplace services including reception, security, maintenance, AV, mail, courier, cleaning, catering, waste, and recycling.
- Act as a key Health & Safety representative for the business.
- Coordinate Planned Preventative Maintenance (PPM) across all sites.
- Support and promote sustainability initiatives (e.g. waste reduction, recycling, energy‑saving).
- Raise purchase orders for both reactive and planned maintenance work.
- Provide weekly FM updates to studio leads.
- Review vendor performance and escalate any concerns.
- Ensure all FM‑related equipment and supplies meet health and safety standards.
About You
The ideal candidate will have:
- Proven experience in facilities management or a similar role.
- Strong understanding of health, safety, and compliance requirements.
- Excellent communication and interpersonal skills.
- Ability to manage multiple contractors and stakeholders effectively.
- Proactive, solution‑oriented mindset with strong organisational skills.
- Experience with budget tracking and procurement systems (e.g., SAP).
- A customer‑focused approach and ability to perform well under pressure.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service and Administrative
- Industries: Facilities Services
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Workplace Host employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Host
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the hunt for a Workplace Host role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MacroFacilities and their values. Understand their commitment to innovation and sustainability, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Workplace Host, you'll be the first point of contact for many. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MacroFacilities team and ready to contribute to their culture of excellence.
We think you need these skills to ace Workplace Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Workplace Host role. Highlight your facilities management background and any relevant certifications, like health and safety training.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for delivering exceptional service. Mention how your values align with Macro's commitment to excellence and innovation in facilities management.
Showcase Your Communication Skills: As a Workplace Host, you'll be the first point of contact for FM matters. Make sure to demonstrate your excellent communication and interpersonal skills in your application, as these are key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Macro
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Workplace Host. Familiarise yourself with facilities management principles, health and safety regulations, and the specific services MacroFacilities offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Workplace Host, you'll be the first point of contact for employees and visitors. Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. Highlight your communication skills and customer-focused approach to demonstrate that you can create a welcoming environment.
✨Be Proactive and Solution-Oriented
MacroFacilities values a proactive mindset. Think of situations where you've identified problems and implemented solutions. During the interview, share these experiences to illustrate your ability to handle emergencies and ensure smooth operations across multiple sites.
✨Align with Company Values
Familiarise yourself with Macro's values: Drive for Better, Delight Customers, Do What’s Right, and Develop People. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your work. This will show that you're a great cultural fit for the team.