At a Glance
- Tasks: Lead property management and enhance resident experiences through effective communication and service charge management.
- Company: Macro, a global leader in facilities management with a commitment to excellence.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Join a diverse team that values individual needs and promotes a supportive work environment.
- Why this job: Make a real impact on residents' lives while driving sustainability and innovation.
- Qualifications: Experience in residential real estate and strong communication skills required.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Senior Property Manager role at Macro
Location London
Working Location Category Onsite
About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.
About The Role
This role holds overall responsibility for delivering the management agreement with both current and future landlords, and for overseeing all residential real estate matters that contribute to the effective and cost‑efficient delivery of the service charge at the Client Site serving 686 residents across five blocks. Winning the hearts and minds of residents will be pivotal to the success of this role. A strong working knowledge of leasehold frameworks, property law, taxation, insurance, service charge accounting, client relationship management, compliance, and risk management is essential. You will also be expected to assertively and passionately communicate the business vision to the wider team.
Your Responsibilities Will Include
- Lead the overall communication strategy to maximise engagement and collaboration with residents, ensuring service charge funds are allocated to areas that enhance their property ownership experience.
- Compile the annual service charge budget, ensuring it demonstrates genuine value for money.
- Oversee the delivery of the service charge in accordance with the RICS guidelines and industry best practices.
- Collaborate with supply chain partners to explore how innovation and technology can reduce costs, while staying informed of industry‑wide service charge scopes and initiatives.
- Ensure residents receive excellent customer service from the service charge management team, with timely communication and resolution of queries, and conduct regular customer service surveys to measure satisfaction.
- Engage with residents to seek approval for increased spending, in line with the governance processes outlined in the latest Landlord and Tenant Act legislation.
- Ensure all health and safety requirements within the residential development are met, and that Macro complies fully with all relevant real estate legislation.
- Work closely with the Finance Partner to issue timely service charge invoices and provide accurate data for reconciliation.
- Understand asset life cycles to provide summary information and recommendations for sinking fund allocations.
- Drive sustainability and energy‑saving initiatives across the development and supply chain to reduce the overall carbon footprint.
- Stay up to date with all relevant changes in real estate legislation.
About You
The ideal candidate will have:
- A qualification delivered by TPI (The Property Institute), and/or RICS (Royal Institute of Chartered Surveyors).
- Excellent knowledge of the residential real estate industry.
- Proven experience in residential service charge and supply chain management.
- A background in a similar role within facilities management.
- Strong communication skills, a customer‑facing approach, and a highly organised mindset.
You are driven to grow your career and excited about the opportunities Macro has to offer.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Sales and Management
Industries
Facilities Services
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Senior Property Manager in City of London employer: Macro
At Macro, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee development is reflected in our supportive culture, where innovation and collaboration thrive, providing ample opportunities for professional growth. Join us to be part of a forward-thinking team that values excellence and prioritises the well-being of its employees while making a meaningful impact in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Macro.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Macro? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Macro's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Property Manager in City of London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Property Manager role at Macro, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Macro
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Macro operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Macro. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Macro.
