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- Tasks: Lead property management and enhance resident experiences through effective communication and service charge management.
- Company: Macro, a global leader in facilities management with a commitment to excellence.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Make a real impact on residents' lives while driving sustainability and innovation.
- Qualifications: Experience in residential real estate and strong communication skills required.
- Other info: Join a diverse team that values individual needs and promotes a supportive work environment.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Senior Property Manager role at Macro
Location London
Working Location Category Onsite
About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.
About The Role
This role holds overall responsibility for delivering the management agreement with both current and future landlords, and for overseeing all residential real estate matters that contribute to the effective and cost‑efficient delivery of the service charge at the Client Site serving 686 residents across five blocks. Winning the hearts and minds of residents will be pivotal to the success of this role. A strong working knowledge of leasehold frameworks, property law, taxation, insurance, service charge accounting, client relationship management, compliance, and risk management is essential. You will also be expected to assertively and passionately communicate the business vision to the wider team.
Your Responsibilities Will Include
- Lead the overall communication strategy to maximise engagement and collaboration with residents, ensuring service charge funds are allocated to areas that enhance their property ownership experience.
- Compile the annual service charge budget, ensuring it demonstrates genuine value for money.
- Oversee the delivery of the service charge in accordance with the RICS guidelines and industry best practices.
- Collaborate with supply chain partners to explore how innovation and technology can reduce costs, while staying informed of industry‑wide service charge scopes and initiatives.
- Ensure residents receive excellent customer service from the service charge management team, with timely communication and resolution of queries, and conduct regular customer service surveys to measure satisfaction.
- Engage with residents to seek approval for increased spending, in line with the governance processes outlined in the latest Landlord and Tenant Act legislation.
- Ensure all health and safety requirements within the residential development are met, and that Macro complies fully with all relevant real estate legislation.
- Work closely with the Finance Partner to issue timely service charge invoices and provide accurate data for reconciliation.
- Understand asset life cycles to provide summary information and recommendations for sinking fund allocations.
- Drive sustainability and energy‑saving initiatives across the development and supply chain to reduce the overall carbon footprint.
- Stay up to date with all relevant changes in real estate legislation.
About You
The ideal candidate will have:
- A qualification delivered by TPI (The Property Institute), and/or RICS (Royal Institute of Chartered Surveyors).
- Excellent knowledge of the residential real estate industry.
- Proven experience in residential service charge and supply chain management.
- A background in a similar role within facilities management.
- Strong communication skills, a customer‑facing approach, and a highly organised mindset.
You are driven to grow your career and excited about the opportunities Macro has to offer.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Sales and Management
Industries
Facilities Services
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Senior Property Manager employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of leasehold frameworks and property law. Share specific examples of how you've successfully managed service charges or improved resident satisfaction in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment to apply. Jump on it! Apply through our website and tailor your approach to show how you align with Macro’s values like 'Drive for Better' and 'Delight Customers'.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you found particularly exciting. It shows you're genuinely interested and keeps you top of mind!
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience in residential service charge management and any relevant qualifications. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property management and how you can contribute to Macro's mission. Don’t forget to mention specific examples of how you've delighted customers in previous roles.
Showcase Your Communication Skills: Since this role involves engaging with residents, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Macro
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold frameworks, property law, and service charge accounting. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also ready to tackle the challenges of the role.
✨Engage with the Values
Familiarise yourself with Macro's values: Drive for Better, Delight Customers, Do What’s Right, and Develop People. Think of examples from your past experiences that align with these values, as this will demonstrate that you fit into their culture and can contribute positively.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, especially regarding resident engagement and service charge management. Prepare some scenarios where you've successfully resolved issues or improved customer satisfaction to showcase your problem-solving skills.
✨Show Your Passion for Sustainability
Since the role involves driving sustainability initiatives, be ready to discuss your thoughts on energy-saving practices and how technology can enhance property management. Showing genuine interest in these areas will resonate well with the interviewers and highlight your commitment to making a positive impact.