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For Companies At a Glance
- Tasks: Support facilities management and ensure a safe, efficient workplace for all.
- Company: Join Macro, a global leader in innovative facilities management.
- Benefits: Enjoy a supportive culture, career growth, and a focus on well-being.
- Why this job: Make a real impact in creating healthier, smarter workspaces.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Be part of a diverse team that values every individual.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.
Location: United Kingdom, Reigate
Working Location Category: Onsite
About The Role
The Facilities Coordinator (Corporate & Hubs) supports the delivery of facilities management and operational services across corporate offices, hub locations, and shared workspaces. You will uphold Macro’s core value of doing the right thing, ensuring a safe, efficient, and welcoming environment for staff, visitors, and stakeholders. This role requires excellent customer service, strong organisational skills, and the ability to maintain compliance and operational continuity across multiple sites. You will work closely with the Operations Manager, service partners, and internal departments to deliver a consistent, high‑quality workplace experience.
Main Responsibilities
- Support the delivery and coordination of operational tasks and service requests via the Macro Service Desk.
- Respond to client and customer enquiries, complaints, or concerns, ensuring efficient resolution and clear communication.
- Provide administrative and customer service support to agreed standards, ensuring seamless service delivery across corporate and hub locations.
- Follow established service delivery processes, ensuring regulatory, statutory, and technical compliance is always met.
- Support the Operations Manager with corporate initiatives and projects, including building works, refurbishments and workspace optimisation.
Facilities Management & Workplace Oversight
- Oversee the completion and accurate recording of routine workplace compliance checks (e.g., workplace inspections, fire safety equipment, building infrastructure, welfare facilities).
- Conduct regular site visits to corporate and hub locations to ensure standards are maintained and compliance is met.
- Perform site assessments for new hubs or corporate buildings.
- Provide support and cover for other FM areas when colleagues are unavailable.
- Manage tasks within systems such as Concept, ensuring timely follow‑up and close‑out of all actions.
- Maintain consistent service levels and ensure value for money through proactive management of FM activities.
Health, Safety & Welfare
- Support the Operations Manager in ensuring workplace safety across corporate and hub locations.
- Ensure compliance with company H&S procedures, statutory obligations, and industry best practice.
- Encourage a Safety‑First culture, actively contributing to open discussions about safety and risk.
- Take reasonable care for your own health and safety and that of colleagues, staff, and visitors.
- Comply with safeguarding policy and procedures as required.
Customer Service & Stakeholder Engagement
- Deliver a professional and engaging customer service experience for staff, managers, visitors, and external partners.
- Build strong relationships with key stakeholders, including internal departments and external service providers.
- Communicate clearly and professionally with suppliers, contractors, and clients to ensure smooth operations.
- Escalate concerns or issues to the Operations Manager when appropriate.
About You
The ideal candidate will have:
Essential Personal Background and Interpersonal Skills
- Experience working in a customer‑focused role, ideally within a corporate or service‑led environment.
- Experience carrying out routine workplace or facilities compliance checks, with the ability to record and report findings accurately.
- Strong written and verbal communication skills, with the ability to produce clear reports and recommendations.
- Proactive and organised, with experience managing tasks independently.
- Experience supporting staff or public‑facing environments (e.g., office staff, building users, visiting workers).
Desired
- Experience in facilities management or corporate workplace operations.
- Understanding of corporate office environments, hybrid work settings, or hub‑based service delivery.
- A full driving licence (desirable but not essential).
Personal Attributes
Essential
- Able to build trust and respect through consistent, high‑quality performance.
- Takes ownership of their work and supports others in meeting deadlines.
- Able to prioritise and manage workload independently in a fast‑paced and changing environment.
- Flexible and adaptable to different workplace environments and shifting priorities.
- Strong communicator with the ability to engage confidently with stakeholders at all levels.
- Effective problem‑solver who can minimise disruption to corporate and hub operations.
Education, Skills & Abilities
Essential
- Willingness to undertake relevant professional or vocational training.
- Solid understanding of workplace FM operations and processes.
- Good IT skills, including database systems, email, and MS Office.
- Ability to collaborate with others to improve service delivery and workplace experience.
- High level of organisation, accuracy, and attention to detail.
- Methodical approach to recording, tracking, and reporting information.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Facilities Coordinator in Reigate employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Reigate
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work at Macro or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Macro’s values and recent projects. Show us how your skills align with our commitment to excellence and innovation. Tailor your responses to highlight how you can contribute to our mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples from your past where you’ve gone above and beyond for clients or colleagues. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Macro.
We think you need these skills to ace Facilities Coordinator in Reigate
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about delivering a top-notch customer experience, make sure to highlight any previous experience you have in customer-focused roles. We want to see how you've gone above and beyond to delight customers!
Be Organised and Proactive: This job requires strong organisational skills, so don’t shy away from showcasing your ability to manage tasks independently. Share examples of how you've kept things running smoothly in fast-paced environments—this will really impress us!
Communicate Clearly: Strong written and verbal communication skills are key for this position. When crafting your application, ensure your writing is clear and professional. We love seeing candidates who can articulate their thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Macro!
How to prepare for a job interview at Macro
✨Know Your Stuff
Before the interview, make sure you understand Macro's values and services. Familiarise yourself with their commitment to excellence and how they use technology in facilities management. This will help you align your answers with what they value.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a great experience for staff and visitors, be ready to share examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to communicate clearly and resolve issues efficiently.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage tasks and priorities. Share specific instances where you've taken the initiative to improve processes or ensure compliance in previous roles. This shows you're ready to take ownership.
✨Engage with Safety and Compliance
Given the importance of health and safety in this role, be prepared to discuss your understanding of workplace compliance checks and safety procedures. Show that you can contribute to a Safety-First culture and are proactive about maintaining a safe environment.