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For Companies At a Glance
- Tasks: Support schools by handling enquiries and ensuring a positive customer experience.
- Company: Join Macro, a global leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in schools while developing your skills in a dynamic role.
- Qualifications: Strong customer service skills and proficiency in data handling.
- Other info: Embrace a diverse workplace that values individual needs and growth.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
Location: United Kingdom, Reigate RH28EF
About The Role
In this role, you will provide everyday excellence in supporting and assisting Schools, addressing their enquiries, resolving issues, and ensuring a positive customer experience. This involves handling customer interactions, including phone calls and emails, logging and updating tasks. All interactions and tasks must be completed within the account’s standard level agreement. The Facilities Administrator should strive to provide outstanding experiences to every customer they engage with, ensuring a positive and lasting impact through high-quality service.
- Do the right thing: Doing the right thing is a core value for all Macro employees, and you will be someone who consistently strives to uphold this principle.
- Handle day-to-day queries: Manage routine administrative tasks and general business-as-usual activities promptly, helping to delight clients.
- Emergency response: In rare emergency situations, remain calm and reassure the caller that you are taking ownership. Ensure the task is created, assigned, and that an update is provided on the estimated time of arrival (ETA).
- Data Management: Collect, organise, and maintain data in line with established quality standards. Support data assurance processes under the guidance of senior management.
- Financial & Reporting: Prepare and distribute reports and budgets. Assist with budget creation and year-end reconciliation in collaboration with the finance team.
- Project & System Support: Assist in the implementation of new systems and processes that enhance efficiency.
- Presentation & Communication: Support the preparation of materials for annual briefings and other presentations.
- Compliance: Ensure accurate documentation and comply with internal policies and procedures.
- Feedback: Macro is committed to developing people. You will both give and receive constructive feedback, acting on any required changes promptly.
- Training: Participate in mandatory training courses to remain up-to-date and engaged, fulfilling responsibilities as part of a responsible business.
- Performance Reviews: Engage fully in regular performance reviews as part of the organisation’s commitment to staff development.
- Communication: Write clearly and informatively, edit work for spelling and grammar, read and interpret written information, and interact effectively with customers, clients, supply chain partners, and colleagues.
About You
- Excellent time-management skills.
- Strong customer service skills.
- The ability to handle queries and administrative tasks accurately and in a timely manner.
- High-quality data collection and reporting skills.
- The ability to effectively support budget preparation and reconciliation.
- Strong decision-making skills.
- The ability to manage multiple priorities and work collaboratively.
- Proficiency in data handling and reporting tools, with strong office skills—MS Excel in particular.
Behaviour
- Committed to delivering a customer-focused service that meets varying stakeholder requirements.
- Conscientious approach to customer delivery.
- A trusted and effective communicator.
- Able to work on your own initiative while remaining a strong team player.
- Proactive decision-maker.
- Approachable, with a strong people focus.
- Flexible and organised in your approach to work.
- Able to remain objective under pressure.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Facilities Administrator - Schools in Reigate employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administrator - Schools in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Facilities Administrators. Practice your responses, focusing on your customer service skills and how you handle queries. Remember, confidence is key!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple priorities or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Macro.
We think you need these skills to ace Facilities Administrator - Schools in Reigate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities Administrator role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with schools and stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to proofread for any spelling or grammar mistakes!
Highlight Your Organisational Skills: As a Facilities Administrator, you'll need excellent time-management and organisational skills. Share examples from your past experiences where you've successfully managed multiple tasks or projects. We love seeing how you handle priorities!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Macro
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Administrator role. Familiarise yourself with the key responsibilities like handling customer queries and managing data. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss how you handle difficult situations calmly and effectively.
✨Brush Up on Your Data Management Skills
As a Facilities Administrator, you'll be dealing with data collection and reporting. Make sure you’re comfortable discussing your experience with tools like MS Excel. You might even want to bring along a sample report or two to showcase your skills during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, especially emergencies or complex queries. Think through potential situations you might face in the role and outline your approach to resolving them. This will show your proactive decision-making skills and ability to stay calm under pressure.
