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- Tasks: Lead property management and enhance resident experiences through effective communication and service charge management.
- Company: Join MacroLocation, a global leader in innovative facilities management.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a focus on sustainability.
- Why this job: Make a real impact in residential property management while driving innovation and community engagement.
- Qualifications: Experience in residential real estate and strong communication skills are essential.
- Other info: Be part of a diverse team committed to excellence and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Property Manager role at MacroLocation London. About Us: Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What's Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‐focused culture.
About The Role: This role holds overall responsibility for delivering the management agreement with both current and future landlords, and for overseeing all residential real estate matters that contribute to the effective and cost‐efficient delivery of the service charge at the Client Site serving 686 residents across five blocks. Winning the hearts and minds of residents will be pivotal to the success of this role. A strong working knowledge of leasehold frameworks, property law, taxation, insurance, service charge accounting, client relationship management, compliance, and risk management is essential. You will also be expected to assertively and passionately communicate the business vision to the wider team.
Your Responsibilities Will Include:
- Lead the overall communication strategy to maximise engagement and collaboration with residents, ensuring service charge funds are allocated to areas that enhance their property ownership experience.
- Compile the annual service charge budget, ensuring it demonstrates genuine value for money.
- Oversee the delivery of the service charge in accordance with the RICS guidelines and industry best practices.
- Collaborate with supply chain partners to explore how innovation and technology can reduce costs, while staying informed of industry‐wide service charge scopes and initiatives.
- Ensure residents receive excellent customer service from the service charge management team, with timely communication and resolution of queries, and conduct regular customer service surveys to measure satisfaction.
- Engage with residents to seek approval for increased spending, in line with the governance processes outlined in the latest Landlord and Tenant Act legislation.
- Ensure all health and safety requirements within the residential development are met, and that Macro complies fully with all relevant real estate legislation.
- Work closely with the Finance Partner to issue timely service charge invoices and provide accurate data for reconciliation.
- Understand asset life cycles to provide summary information and recommendations for sinking fund allocations.
- Drive sustainability and energy‐saving initiatives across the development and supply chain to reduce the overall carbon footprint.
- Stay up to date with all relevant changes in real estate legislation.
About You: The ideal candidate will have:
- A qualification delivered by TPI (The Property Institute), and/or RICS (Royal Institute of Chartered Surveyors).
- Excellent knowledge of the residential real estate industry.
- Proven experience in residential service charge and supply chain management.
- A background in a similar role within facilities management.
- Strong communication skills, a customer‐facing approach, and a highly organised mindset.
- You are driven to grow your career and excited about the opportunities Macro has to offer.
Diversity Statement: We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‐life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level: Mid-Senior level
Employment type: Full‐time
Job function: Sales and Management
Industries: Facilities Services
Senior Property Manager in London employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in London
✨Tip Number 1
Get to know the company inside out! Research MacroLocation's values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Think about how you can demonstrate your experience with service charge management and resident engagement.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Property Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience in residential real estate and any relevant qualifications, like those from TPI or RICS. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property management and how you can contribute to our mission at Macro. Be sure to mention specific examples of how you've engaged with residents and managed service charges effectively.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's through your CV, cover letter, or any additional documents, we want to see how you can engage and collaborate with residents and team members alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you're at it!
How to prepare for a job interview at Macro
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold frameworks, property law, and service charge accounting. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also ready to tackle the challenges of the role.
✨Engage with the Community
Since winning the hearts and minds of residents is key, think about how you can demonstrate your customer-facing approach. Prepare examples of how you've successfully engaged with clients or residents in the past, focusing on communication strategies that foster collaboration.
✨Showcase Your Innovation Mindset
MacroLocation values innovation, so come prepared with ideas on how technology can enhance service delivery and reduce costs. Think about specific tools or methods you've used before that could apply to this role, and be ready to discuss them.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around service charge management and compliance. Prepare scenarios where you've had to navigate complex issues, ensuring you highlight your organisational skills and ability to drive results.