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For Companies At a Glance
- Tasks: Lead innovative solutions and drive business growth in facilities management.
- Company: Join Macro, a global leader in facilities management with a focus on sustainability.
- Benefits: Full-time role with opportunities for professional development and a supportive culture.
- Why this job: Be a key player in transforming workplace environments and enhancing client success.
- Qualifications: Experience in FM contracts, strong strategic thinking, and excellent communication skills.
- Other info: Diversity-focused workplace committed to individual needs and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
About Us
Macro is a recognised global specialist in facilities management, providing services to prominent brands including workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable through advanced technology. We are driven by a commitment to excellence. Our values—Drive for Better, Delight Customers, Do What's Right, and Develop People—shape our culture and guide our decisions. Our strategic priorities are Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology, with a supportive and people-focused culture.
About the Role
We are seeking a Director of Client Solutions & Growth to lead business expansion and solution innovation within our facilities management operations. This role identifies market opportunities, develops client-centric service solutions, and drives long-term, profitable growth. The ideal candidate brings deep FM industry experience, commercial acumen, and a passion for transforming customer needs into scalable offerings.
Why Join Us
- You will be a key driver of innovation and growth in a dynamic, future-focused FM business.
- Your role will lead transformative solutions that improve workplace environments and operational excellence.
- You will collaborate with a purpose-driven team committed to sustainability, client success, and service excellence.
Key Responsibilities
- Solution Development & Innovation – Design and evolve integrated facilities management solutions tailored to client needs. Lead cross-functional teams to develop operating models, digital transformation initiatives, and sustainability-focused offerings. Benchmark and introduce industry innovations that enhance service delivery, efficiency, and client value. Oversee pre-sales solution design, pricing strategy, and customised proposals.
- Strategic Growth – Develop and execute growth strategies aligned with company objectives across core offerings. Identify and evaluate new business opportunities, partnerships, and emerging market trends. Oversee bid strategy and management for large-scale FM tenders, working cross-functionally with operations and finance. Lead strategic bidding and major client acquisition initiatives. Collaborate with executive leadership on long-term revenue planning and market expansion.
- Client & Market Insights – Conduct market analysis to identify emerging trends, competitor positioning, and customer needs. Translate market intelligence into actionable insights for service innovation and positioning. Engage with existing and prospective clients to understand challenges and co-create relevant messaging and offerings.
- Client & Stakeholder Engagement – Respond to and manage client enquiries via website, LinkedIn and government portals. Serve as a trusted advisor to key clients and prospects, translating needs into strategic solutions. Engage with senior stakeholders to co-create value propositions aligned with business goals. Work closely with operations, finance, and technical leads to ensure feasibility and alignment of solutions.
- Team Leadership – Build and lead a high-performing team of commercially focused specialists. Mentor team members and foster a culture of innovation, collaboration, and continuous improvement. Champion a culture of innovation, creativity, and accountability within the team.
About You
The ideal candidate will have:
- Bachelor's degree in Business, Facilities Management, or a related field.
- Proven success in developing and closing large-scale FM contracts or enterprise-level solutions.
- Strong understanding of FM service delivery models, contract structures, and operational drivers.
- Excellent strategic thinking, commercial insight, and analytical capability.
- Exceptional stakeholder management, presentation, and communication skills.
- Exposure to workplace transformation or integrated services.
- Familiarity with CAFM/IWMS tools, ESG/sustainability frameworks, or digital FM platforms.
- Experience in both public and private sector FM environments.
- Strong network across real estate, CRE, or FM industry segments.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to identify and acknowledge individual needs that may impact the work‐life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. If you need to discuss reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com.
Administrative Details
- Seniority level: Director
- Employment type: Full-time
- Job function: Marketing and Business Development
- Industries: Facilities Services
Director of Client Solutions & Growth in London employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Solutions & Growth in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. The more people you know, the better your chances of landing that Director of Client Solutions & Growth role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past successes in developing large-scale FM contracts. Be ready to share specific examples that highlight your strategic thinking and commercial insight.
✨Tip Number 3
Tailor your approach! When engaging with potential employers, make sure to align your messaging with their values and priorities. Show them how your vision for client-centric solutions fits perfectly with their commitment to innovation and sustainability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining a team that prioritises excellence and client success.
We think you need these skills to ace Director of Client Solutions & Growth in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director of Client Solutions & Growth role. Highlight your FM industry experience and how it connects to Macro's values.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've driven growth or innovation in previous roles. This will help us see the impact you can bring to our team.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional qualifications. Share your passion for facilities management and how it aligns with our mission.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures we receive all your details correctly and can process your application efficiently. We can't wait to hear from you!
How to prepare for a job interview at Macro
✨Know Your Stuff
Before the interview, dive deep into Macro's services and values. Understand their commitment to innovation and sustainability in facilities management. This will help you align your experience with their mission and demonstrate that you're genuinely interested in what they do.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully developed client-centric solutions or led growth initiatives. Highlight your understanding of FM service delivery models and how you've transformed customer needs into scalable offerings.
✨Engage with Insight
Be ready to discuss market trends and insights relevant to the FM industry. Show how you can translate this intelligence into actionable strategies for Macro. This will illustrate your analytical capability and strategic thinking, which are crucial for the Director role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and how they envision the future of facilities management. This not only shows your interest but also positions you as a collaborative leader who values stakeholder engagement.