At a Glance
- Tasks: Welcome visitors and manage front of house services in a busy environment.
- Company: Join Macro, a global leader in facilities management with a focus on innovation.
- Benefits: Fixed term contract with potential for extension and a supportive team culture.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be the first point of contact and create a welcoming experience for everyone.
- Qualifications: Excellent communication skills and a friendly, professional attitude required.
The predicted salary is between 22000 - 26000 £ per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
Location: London
About The Role
We’re looking for a friendly, confident and organised Front of House Operative to join our team at London. This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a busy, professional environment. As the first point of contact for visitors and colleagues, you’ll play a key role in creating a welcoming, seamless workplace experience.
Main Responsibilities Will Include:
- Greet visitors with a warm, professional approach and create a great first impression.
- Manage reception and front of house services on a day-to-day basis.
- Handle calls, emails, and enquiries efficiently and confidently.
- Coordinate meeting room bookings and ensure spaces are set up and ready.
- Manage post, deliveries and general office administration.
- Support the Facilities team with day-to-day operations.
- Keep the reception area organised, presentable and welcoming at all times.
Please note that this role is a Fixed Term Contract until 1st October, with the possibility of extension.
About You
The ideal candidate will have:
- A natural people person with excellent communication skills.
- Confident, approachable, and professional at all times.
- Highly organised with strong attention to detail.
- Able to multitask and stay calm in a fast-paced environment.
- Proactive and willing to support the wider team.
- Comfortable using Microsoft Word and Excel.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Front of House Operative employer: Macro
Macro is an exceptional employer that fosters a supportive and people-focused culture, making it an ideal workplace for those seeking meaningful employment. With a commitment to innovation and technology, employees benefit from opportunities for personal and professional growth while contributing to a welcoming environment in the heart of London. Join us to be part of a team that values excellence, customer delight, and individual development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Operative
✨Tip Number 1
Get to know the company culture! Before your interview, check out Macro's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice your people skills! As a Front of House Operative, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence in greeting visitors and handling enquiries like a pro.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or kept things running smoothly. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Macro and being part of our innovative team.
We think you need these skills to ace Front of House Operative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Front of House Operative role. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Macro!
How to prepare for a job interview at Macro
✨Know the Company Inside Out
Before your interview, take some time to research Macro and its values. Understand their commitment to excellence and how they prioritise innovation and technology. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House Operative, your role revolves around interacting with people. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlight your friendly and professional approach to create a great first impression.
✨Demonstrate Organisational Skills
Being organised is key for this role. Think of specific instances where you've managed multiple tasks efficiently, like coordinating meetings or handling enquiries. Bring up your attention to detail and how it contributes to a seamless workplace experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, daily responsibilities, or how Macro supports its employees' growth. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
