At a Glance
- Tasks: Welcome visitors and manage front of house services in a dynamic environment.
- Company: Join Macro, a global leader in facilities management with a focus on innovation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team culture.
- Other info: Fixed term contract with potential for extension; perfect for students seeking real-world experience.
- Why this job: Be the face of our company and create memorable experiences for everyone.
- Qualifications: Excellent communication skills and a friendly, professional attitude required.
The predicted salary is between 30000 - 40000 € per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
We’re looking for a friendly, confident and organised Front of House Operative to join our team at London. This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a busy, professional environment. As the first point of contact for visitors and colleagues, you’ll play a key role in creating a welcoming, seamless workplace experience.
Main Responsibilities Will Include:
- Greet visitors with a warm, professional approach and creating a great first impression.
- Manage reception and front of house services on a day-to-day basis.
- Handle calls, emails, and enquiries efficiently and confidently.
- Coordinate meeting room bookings and ensure spaces are set up and ready.
- Manage post, deliveries and general office administration.
- Support the Facilities team with day-to-day operations.
- Keep the reception area organised, presentable and welcoming at all times.
Please note that this role is a Fixed Term Contract until 1st October, with the possibility of extension.
About You
The ideal candidate will have:
- A natural people person with excellent communication skills.
- Confident, approachable, and professional at all times.
- Highly organised with strong attention to detail.
- Able to multitask and stay calm in a fast-paced environment.
- Proactive and willing to support the wider team.
- Comfortable using Microsoft Word and Excel.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Front of House Associate - Guest Experience & Admin employer: Macro
Macro is an exceptional employer that fosters a supportive and people-focused culture, making it an ideal workplace for those seeking to thrive in a dynamic environment. With a commitment to innovation and excellence, employees benefit from opportunities for personal and professional growth while contributing to meaningful projects that enhance workplace experiences. Located in London, the company prioritises diversity and inclusion, ensuring every team member feels valued and empowered to bring their authentic selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Associate - Guest Experience & Admin
✨Tip Number 1
Get to know the company culture! Before your interview, check out Macro's values and think about how you can align with them. Show us that you're not just a fit for the role, but also for our team.
✨Tip Number 2
Practice your people skills! As a Front of House Associate, you'll be the face of Macro. Role-play common scenarios with a friend to boost your confidence in greeting visitors and handling enquiries.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team and the day-to-day operations. This shows us that you're genuinely interested in contributing to our supportive and people-focused culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Macro right from the start.
We think you need these skills to ace Front of House Associate - Guest Experience & Admin
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that demonstrate your ability to create a welcoming environment and manage front of house services effectively.
Keep It Professional Yet Friendly:Remember, as a Front of House Associate, you'll be the first point of contact for visitors. Your application should reflect a balance of professionalism and approachability, just like how you'd greet someone at the reception.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Macro
✨Know the Company Inside Out
Before your interview, take some time to research Macro and its values. Understand their commitment to excellence and how they prioritise innovation and technology. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House Associate, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or colleagues. Highlight your communication skills and how you create a welcoming atmosphere, as this aligns perfectly with the role's requirements.
✨Demonstrate Organisational Skills
Being organised is key for this position. Think of specific instances where you've managed multiple tasks efficiently, like coordinating meetings or handling enquiries. Bring these examples to the interview to illustrate your ability to stay calm and organised in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how they measure success in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
