At a Glance
- Tasks: Lead AI and automation initiatives to enhance operational efficiency and drive digital transformation.
- Company: Join Macro, a global leader in facilities management focused on innovation and technology.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
- Why this job: Make a real impact by implementing cutting-edge AI solutions in a dynamic environment.
- Qualifications: Experience with Microsoft Power Platform and strong analytical skills are essential.
The predicted salary is between 69750 - 85250 £ per year.
Location London New Broad Street EC2M 1JH Working Location Category Based About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do.
Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making.
Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology.
Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role We are seeking an ambitious and technically capable
AI & Automation Manager to drive the adoption of Artificial Intelligence, automation, data analytics, and digital transformation initiatives across the business.
The successful candidate will identify opportunities to improve operational efficiency, eliminate manual processes, enhance decision‑making through analytics, and implement AI‑powered solutions that deliver measurable business value.
The role bridges business operations and technology, working closely with stakeholders to design, develop, and deploy innovative solutions using modern platforms such as Microsoft 365 Copilot, Power Platform, Azure AI, data analytics tools, and automation technologies.
Solutions will be implemented at the heart of Macro’s facilities management operations — including CAFM and helpdesk systems, asset registers, and building data — so an understanding of how facilities management operates on a day‑to‑day basis is central to the role.
- Main Job Responsibilities
- AI & Automation Delivery
- Identify and assess opportunities for AI and automation across business functions.
- Design, develop, test and deploy automation solutions using Microsoft Power Automate, Power Apps, and related technologies.
- Build AI‑enabled solutions that improve productivity, customer experience, and operational performance.
- Develop proof‑of‑concepts (Po Cs) and pilot initiatives to validate new technologies and business benefits, and progress successful pilots through a POC → Beta → Production pathway with appropriate testing, security, and scalability.
- Maintain an innovation pipeline and prioritise opportunities based on impact and feasibility.
- Business Process Improvement
- Analyse existing business processes and workflows to identify inefficiencies.
- Map current and future‑state processes and recommend automation strategies.
- Eliminate manual tasks through workflow automation and intelligent process design.
- Support continuous improvement initiatives through technology enablement.
- Stakeholder Engagement
- Gather business requirements and translate them into technical solutions.
- Work with operational teams, business leaders, and subject matter experts to understand business challenges.
- Present recommendations, business cases, and project outcomes to stakeholders.
- Deliver training and support to encourage the adoption of new technology solutions.
- Governance & Innovation
- Support the responsible and ethical use of AI technologies.
- Ensure solutions comply with information security, data protection, and governance requirements.
- Monitor emerging AI, automation and analytics trends, and recommend opportunities for adoption.
- Contribute to the organisation's wider digital transformation strategy.
About You
The ideal candidate will have
- Technical
- Experience with Microsoft Power Platform (Power Automate, Power Apps, and Power BI).
- Experience using AI tools such as Microsoft Copilot, Azure AI, Chat GPT, or equivalent platforms.
- Knowledge of workflow automation and process improvement methodologies.
- Strong analytical and problem‑solving skills.
- Experience working with structured data and reporting tools.
- Understanding of APIs, system integrations, and digital technologies.
- Business
- Ability to engage effectively with non‑technical stakeholders.
- Strong requirements‑gathering and documentation skills.
- Experience developing business cases and conducting ROI assessments.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Working knowledge of facilities management operations and systems, including CAFM/IWMS, helpdesk workflows, and asset management, with a understanding of how automation is adopted within an operational facilities management environment.
Desirable Skills & Experience
- Experience with Azure Open AI, Azure Cognitive Services, or AI development frameworks.
- Knowledge of SQL, Python, R or similar analytical tools.
- Experience implementing enterprise AI solutions.
- Understanding of robotic process automation (RPA) platforms.
- Knowledge of change management and technology adoption practices.
- Relevant certifications in Microsoft Power Platform, Azure AI, or Business Analysis.
Diversity Statement We want to create a workplace where everyone feels safe to bring their whole selves to work.
We recognise that every individual has different needs.
This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work‑life experience.
It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group. com to speak to a member of our team.
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Automations & AI Lead employer: Macro
At Macro, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee development is reflected in our supportive culture, where innovation and collaboration thrive, providing ample opportunities for professional growth. Join us to be part of a forward-thinking team that values excellence and prioritises the well-being of its employees while making a meaningful impact in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Automations & AI Lead
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Macro!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Automations & AI Lead position at Macro, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Macro is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Automations & AI Lead role at Macro!
We think you need these skills to ace Automations & AI Lead
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Macro and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Macro
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Macro.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Macro, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
