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For Companies At a Glance
- Tasks: Lead a team in delivering top-notch property and facilities management services.
- Company: Join Macro, a global leader in innovative facilities management.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a real impact in transforming workplaces with cutting-edge solutions.
- Qualifications: Senior management experience in facilities management and strong leadership skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Location: London, Onsite
About the Role
The role involves responsibilities of a manager in the Macro account team, focusing on delivering exemplary property and facilities management services. Key responsibilities include:
- Overseeing the profit and loss (P&L) performance of accounts
- Ensuring safety in service delivery
- Managing resources effectively
- Fostering a culture of continuous improvement and teamwork
- Meeting net contribution targets
- Maintaining strong customer relationships
- Mentoring staff
- Staying updated on industry best practices
About You
Essential skills include a recognised HS&E qualification, extensive experience at a senior management level in facilities management or hospitality, and the ability to support a geographically distributed workforce. Professional competencies emphasise communication skills, flexibility in role responsibilities, and experience in contract management. Leadership competencies focus on adaptability, effective decision‑making and team management skills. Candidates should have significant FM management experience, especially in contract oversight and financial management, with desirable qualifications including higher‑level diplomas and professional memberships.
Ideal Candidate
- Considerable experience in a Senior FM leadership role, preferably within Workplace Management and Soft Services
- Experience delivering exceptional transformation and mobilisation activities within new client accounts
- Proven experience managing a high‑profile, quality‑led P&L contract
- Experience leading a team with a significant budget
- Significant experience within a multi‑service line FM environment
- Excellent relationship management skills at all levels
- Ideally, a recognised qualification within FM
- A health and safety qualification is also preferred
Account Lead employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Macro's values and recent projects. Show us how your experience aligns with our commitment to excellence and customer delight. Tailor your responses to highlight your leadership skills and P&L management experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your achievements in managing high-profile contracts and leading teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Macro.
We think you need these skills to ace Account Lead
Some tips for your application 🫡
Show Your Passion for Facilities Management: When writing your application, let your enthusiasm for facilities management shine through. We want to see how your experience aligns with our commitment to excellence and how you can contribute to making buildings healthier and smarter.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Account Lead role. Highlight your relevant experience in managing P&L performance and leading teams, as well as any specific achievements that demonstrate your ability to delight customers and drive for better.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Macro!
How to prepare for a job interview at Macro
✨Know Your Numbers
As an Account Lead, you'll be overseeing P&L performance, so brush up on your financial acumen. Be prepared to discuss how you've managed budgets in the past and any specific metrics that demonstrate your success in previous roles.
✨Showcase Your Leadership Style
This role requires strong team management skills. Think about examples where you've successfully led a team through challenges or transformations. Highlight your adaptability and decision-making abilities, as these are key competencies they’re looking for.
✨Understand Their Values
Macro is driven by values like 'Drive for Better' and 'Delight Customers'. Familiarise yourself with these principles and think of ways you’ve embodied similar values in your work. This will show that you align with their culture and can contribute positively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare examples from your experience in facilities management where you’ve had to make tough decisions or improve service delivery. This will demonstrate your capability to handle the responsibilities of the role.