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For Companies At a Glance
- Tasks: Lead account operations, manage budgets, and ensure top-notch service delivery.
- Company: Join Macro, a global leader in facilities management focused on innovation and sustainability.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a focus on work-life balance.
- Why this job: Be part of a team that values excellence, customer delight, and continuous improvement.
- Qualifications: Experience in FM leadership, managing budgets, and strong relationship management skills required.
- Other info: We embrace diversity and support individual needs for a fulfilling work experience.
The predicted salary is between 48000 - 72000 £ per year.
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About the Role
In this role, you will provide leadership and direction to the account operation teams, taking budgetary responsibility for the accounts allocated to you. You will manage available resources, promote a team-oriented ethos, and instil a culture of continuous improvement. You will ensure that various sub-contracted service providers deliver safe and consistent services while promoting a culture of safe service excellence. You will develop trust-based relationships with clients and deliver the required performance data.
Main Job Responsibilities will include:
- Service Delivery: Operational management of internal and external service delivery teams, ensuring the quality of services provided is continually improved and exceeds customer expectations.
- Best Practice Implementation: Implement best practice procedures in line with company policy and client-specified standards for QSHEW, quality, environmental, and technical standards.
- Supply Chain Management: Ensure a high level of service is achieved through robust management of suppliers and measurement of performance.
- Emergency Management: Take control and responsibility in emergency situations, act as the point of escalation for the team, and ensure seniors are consulted and informed.
- Financial Management: Handle budget responsibility and financial reporting to the client and Macro.
- Risk Management: Minimise risk and maintain or improve profitability against agreed targets.
- Relationship Management: Manage client and team relations effectively.
- Strategic and Technical Support: Provide general advice to customers, peers, and the team.
- Business Development: Identify and pursue opportunities for and with Macro.
General responsibilities:
- Advise Senior Management: Inform senior management of any perceived risks and mitigation actions.
- Report Submission: Submit succinct reports to your line manager, including information on people, clients, and finance.
- Performance Reporting: Produce monthly performance reports for your client and Sector Director and be the first point of contact for all contract interfaces with the client.
- Communication: Ensure 360° communication by cascading information to customers, peers, and the team, while keeping the Macro management team fully informed.
- People Management: Handle line management of staff through mentoring, developing, coaching, and appraising.
About You
The ideal candidate will have:
- Considerable experience in an FM leadership senior management role.
- Proven experience managing a high profile, quality led P&L contract.
- Experience leading a team with a significant budget.
- Significant experience within a multi service line FM environment.
- Excellent relationship management at all levels.
- Ideally, have a recognised qualification within FM.
- Health and safety qualification is also preferred.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact to speak to a member of our team.
Account Director employer: Macro
Contact Detail:
Macro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Familiarise yourself with Macro's values and strategic priorities. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, particularly focusing on 'Drive for Better' and 'Delight Customers'.
✨Tip Number 2
Showcase your experience in managing high-profile P&L contracts by preparing specific examples of past successes. Be ready to discuss how you improved service delivery and client satisfaction in previous roles.
✨Tip Number 3
Network with current or former employees of Macro to gain insights into the company culture and expectations for the Account Director role. This can provide you with valuable information that can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your leadership style and how you foster a team-oriented ethos. Think of examples where you've successfully mentored or developed team members, as this aligns with Macro's commitment to developing people.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and leadership roles. Emphasise your achievements in managing budgets, improving service delivery, and fostering team collaboration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for facilities management and how your values align with Macro's commitment to excellence. Mention specific examples of how you've driven improvements in previous roles.
Highlight Relevant Qualifications: If you have any recognised qualifications in facilities management or health and safety, be sure to include them prominently in your application. This will demonstrate your commitment to professional standards.
Showcase Relationship Management Skills: Provide examples of how you've successfully managed client relationships and led teams. Highlight your ability to communicate effectively and build trust, as these are key aspects of the Account Director role.
How to prepare for a job interview at Macro
✨Understand the Company Values
Familiarise yourself with Macro's core values: Drive for Better, Delight Customers, Do What’s Right, and Develop People. Be prepared to discuss how your personal values align with these and provide examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Leadership Experience
As an Account Director, you'll need to lead teams effectively. Prepare specific examples of how you've successfully managed teams in the past, particularly in high-pressure situations or during budget management. Highlight your ability to foster a team-oriented culture and drive continuous improvement.
✨Demonstrate Financial Acumen
Since the role involves budget responsibility and financial reporting, be ready to discuss your experience with P&L management. Bring examples of how you've improved profitability or managed financial risks in previous roles, showcasing your strategic thinking and analytical skills.
✨Prepare for Relationship Management Questions
Relationship management is key in this role. Think of instances where you've built trust-based relationships with clients or stakeholders. Be ready to discuss your approach to communication and how you ensure 360° communication within teams and with clients.
