Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About the Role
The Technical Lead will provide technical expertise and operational support across the property portfolio, ensuring the safe, compliant, and efficient delivery of hard services maintenance activities. Acting as the primary technical authority within their region, the Technical Lead will support service partners, oversee technical performance, and provide guidance on mechanical and electrical systems, building management systems (BMS), and statutory compliance matters. In addition to the required technical qualifications, the successful candidate must have strong facilities management experience and a detailed understanding of building services systems, critical assets, and maintenance best practices.
Main Responsibilities
- Provide technical leadership and support for all hard services activities across the client portfolio.
- Act as the escalation point for complex technical issues and critical equipment failures.
- Review and validate maintenance strategies, planned preventative maintenance (PPM) schedules, and reactive repair activities.
- Support asset lifecycle planning, condition assessments, and replacement strategies.
- Lead technical investigations and root cause analysis for significant equipment failures and recurring issues.
- Act as an escalation point for reactive maintenance requests received through the helpdesk, providing technical triage, prioritisation, and guidance to service partners and stakeholders. Assign work to the appropriate supply chain partners and monitor progress through to resolution.
- Respond to technical breakdowns and critical incidents, ensuring the appropriate resources are mobilised and client communications are maintained throughout the incident cycle.
- Support CAPEX projects, refurbishments, energy initiatives, and building improvement programmes.
- Ensure maintenance documentation, certification, and asset records are accurate and up to date.
- Collaborate with client stakeholders, facilities teams, and service partners to deliver operational excellence.
- Support business continuity planning through the effective management of critical assets and technical risks.
- Identify opportunities for innovation, energy reduction, and continuous improvement.
- Mentor and support junior team members.
About You
The ideal candidate will have:
Essential
- Demonstrable experience delivering hard services within facilities management, property management, manufacturing, automotive, or corporate environments.
- Strong technical knowledge of HVAC, electrical systems, mechanical services, BMS, and building infrastructure.
- Experience managing specialist contractors and maintenance service providers.
- An understanding of statutory compliance, health and safety requirements, and industry regulations.
- Experience in technical troubleshooting, fault diagnosis, and problem-solving.
- The ability to interpret technical documentation, drawings, and maintenance records.
- Excellent stakeholder management and communication skills.
- Proficiency in using CAFM systems and Microsoft Office applications.
- The ability to prioritise workloads and manage multiple tasks within a fast-paced environment.
Desirable
- An HNC/HND, degree, apprenticeship qualification, or equivalent experience in Mechanical, Electrical, or Building Services Engineering.
- An IOSH or NEBOSH qualification.
- Membership of a professional engineering institution.
- Experience supporting multi-site property portfolios.
- Knowledge of energy management and sustainability initiatives.
- Project management experience.
- Experience within automotive or manufacturing environments.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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Technical Lead employer: Macro Group
At Macro, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises innovation and employee development. As a Senior Marketing Manager in London, you will enjoy a supportive environment that fosters creativity and collaboration, alongside opportunities for professional growth and engagement in meaningful projects that make a lasting impact. Join us to be part of a team that values excellence, customer delight, and the well-being of its employees.
