Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About the Role
The Technical Coordinator will support the Technical Leads and wider facilities management team in the coordination, administration, and delivery of hard services activities across the client portfolio.
This role is ideal for newly qualified Mechanical, Electrical, or Building Services who are seeking to develop their technical knowledge and build a career within facilities management. The successful candidate will gain exposure to building systems, contractor management, compliance processes, maintenance planning, and project delivery, while receiving mentorship from experienced technical professionals.
Main Responsibilities
- Act as the first point of contact for reactive maintenance requests by answering helpdesk calls, logging incidents, assessing priorities, and assigning work orders to the appropriate service partners in accordance with agreed procedures.
- Monitor reactive jobs from allocation through to completion, maintaining accurate records within the CAFM system and ensuring updates are communicated to Client stakeholders.
- Escalate urgent, complex, or business-critical technical issues to the Technical Lead and support the coordination of remedial actions.
- Assist with the management and tracking of work orders through CAFM systems.
- Maintain accurate technical records, compliance documentation, and asset information.
- Support the monitoring of supplier performance and service delivery standards.
- Assist with reviewing of maintenance reports, certifications, service records, and completion documentation.
- Assist with tracking statutory inspections and monitoring compliance requirements.
- Support technical investigations and the resolution of maintenance issues.
- Liaise with client service providers to obtain quotations, programme updates, and supporting documentation.
- Produce performance reports and technical data for internal and client review.
- Provide administrative and coordination support during technical incidents and escalations.
- Develop knowledge of building systems including HVAC, electrical infrastructure, mechanical plant, and BMS controls.
About You
The ideal candidate will have:
Essential
- Demonstrable experience delivering hard services within facilities management, property management, manufacturing, automotive, or corporate environments.
- A strong interest in facilities management, building services, and technical operations.
- A good understanding of engineering principles and building systems.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal skills.
- The ability to analyse information and solve problems methodically.
- A willingness to learn and develop within a technical facilities management environment.
Desirable
- A qualification in Mechanical Engineering, Electrical Engineering, Building Services, or a related engineering discipline.
- Experience gained through an apprenticeship, placement year, or technical internship.
- Familiarity with CAFM systems.
- An awareness of health and safety legislation and safe working practices.
- A basic understanding of HVAC, electrical, mechanical, or BMS systems.
- Experience working in a customer-focused environment.
Diversity Statement
We want to create a workplace where everyone feels safe to bring theirwhole selseto work. We recognise that every individual has different needs. This is Meis Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need
to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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Technical Coordinator employer: Macro Group
At Macro, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises innovation and employee development. As a Senior Marketing Manager in London, you will enjoy a supportive environment that fosters creativity and collaboration, alongside opportunities for professional growth and engagement in meaningful projects that make a lasting impact. Join us to be part of a team that values excellence, customer delight, and the well-being of its employees.
