Guest Experience Coordinator

Guest Experience Coordinator Ref: VN132 London (Part-time) About Us Macro is a global facilities management and workplace services company. Our business has been built on long-term client partnerships, everyday service excellence, and a desire to make an enduring positive impact on our colleagues, clients and communities. About the Role You will play a vital role in creating a welcoming and efficient workplace environment for our employees and visitors. In this role, you will be responsible for ensuring that our workplace is well maintained and functional, as well as providing excellent customer service to all guestsYou will be the first point of contact for visitors and will be responsible for greeting and directing to the appropriate areas. Additionally, you will assist with various administrative tasks and support the overall operations of the office. The ideal candidate for this position is friendly, approachable and detail oriented. You should have excellent communication and organisational skills, as well as the ability to multitask. Ideally with prior customer service experience and hospitality or airline industry experience considered beneficial. Main Responsibilities Provide a warm and efficient welcome to all colleagues. Manage the visitor registration process. Streamline the check-in procedures enhance the overall visitor experience. Notify host and direct visitors to appropriate person. Answer, screen and forward incoming phone calls. Provide accurate information in person and via phone/email relating to the office environment to stakeholders. Ensure reception area is tidy and presentable. Support meeting room bookings in both set ups and technology support (working with IT) as required. Proactive engagement with monitoring service levels of our service providers. Proactive in suggesting improvements we could be making to the office environment and a willingness to take ownership of administrative duties. Set up meeting rooms. Liaise with IT and Maintenance departments to solve issues when required. Assist with booking taxis and other reasonable requests. Process and report on purchase orders and invoices. Actively engage with office stakeholders in developing workplace experience. Other ad hoc admin duties. About You Previous experience in a customer service or administrative role preferred. Excellent verbal and written communication skills. Strong interpersonal skills and ability to interact with individuals at all levels. Ability to multitask and prioritise tasks effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Professional appearance required. Diversity Statement Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware