Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.
About the Role
We’re looking for a friendly, confident, and organised Front of House Operative to join our team in London. This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a busy, professional environment.
As the first point of contact for visitors and colleagues, you’ll play a key role in creating a welcoming and seamless workplace experience.
Main Responsibilities
- Greet visitors warmly and professionally, creating a great first impression.
- Manage reception and front‑of‑house services on a day‑to‑day basis.
- Handle calls, emails, and enquiries efficiently and confidently.
- Coordinate meeting room bookings and ensure spaces are set up and ready for use.
- Manage post, deliveries, and general office administration.
- Support the Facilities team with day‑to‑day operations.
- Keep the reception area organised, presentable, and welcoming at all times.
About You
The ideal candidate will be:
- A natural people person with excellent communication skills.
- Confident, approachable, and professional at all times.
- Highly organised, with strong attention to detail.
- Able to multitask and remain calm in a fast‑paced environment.
- Proactive and willing to support the wider team.
- Comfortable using Microsoft Word and Excel.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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Front of House Operative employer: Macro Group
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