Front of House Ambassador

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.

About the Role

The Front of House Ambassador is the face of the Client, creating an exceptional first impression for all employees, visitors, guests, contractors, and VIP stakeholders entering the workplace. The role is responsible for delivering a professional, welcoming, and seamless visitor experience while ensuring the reception and front of house environment reflects Client’s brand, culture, and standards. Acting as the central point of contact for visitors and workplace enquiries, the Front of House Coordinator manages arrivals, reception operations, hospitality, and workplace interactions efficiently and professionally.

Main Job Responsibilities

Visitor and Reception Management

• Meet, greet, and welcome visitors, guests, and employees, ensuring a professional and positive experience.
• Manage visitor registration, sign‑in procedures, passes, host notifications, and compliance with site security and safety requirements.
• Operate the main reception desk, answer and direct incoming calls, manage reception email inboxes, and respond to workplace enquiries and service requests.
• Provide directions and assistance, maintain a tidy and welcoming reception environment, and monitor and replenish reception supplies.

VIP & Executive Support

• Coordinate VIP visits, executive meetings, and business‑critical visits, including media and production‑related activities.
• Prepare visitor packs, meeting rooms, and hospitality arrangements, providing a concierge‑style service to senior stakeholders and guests.
• Liaise with security, catering, and workplace teams to ensure a seamless experience.

Meeting Room & Workplace Support

• Assist with meeting room bookings, scheduling, setup, and routine checks of meeting rooms and collaboration spaces.
• Coordinate hospitality and catering requests, identify workplace issues, and elevate them to the relevant service teams for resolution.

Customer Service Excellence

• Deliver proactive, customer‑focused service and resolve queries and complaints professionally and efficiently.
• Build positive relationships with employees, visitors, and stakeholders, identify opportunities to enhance the workplace experience, and act as a brand ambassador for Client and Macro.

Security and Compliance

• Support site access control, monitor visitor management systems, and elevate security concerns and incidents appropriately.
• Ensure reception procedures comply with company policies, maintain confidentiality regarding visitors, employees, and business operations, and support emergency procedures and business continuity arrangements.

Events and Hospitality Support

• Support corporate events, town halls, stakeholder meetings, and workplace functions.
• Coordinate guest arrivals and registration, liaise with catering and workplace teams, and provide on‑the‑day event support.

Administration and Reporting

• Maintain visitor records, reception logs, stakeholder contact lists, and workplace communications.
• Produce visitor volume and reception activity reports and support workplace and front of house performance reporting.
• Assist with general administrative duties as required.

About You

The ideal candidate will have:

Key Skills & Competencies

• Excellent customer service and interpersonal skills.
• Professional appearance and presentation.
• Strong verbal and written communication skills.
• Confidence in dealing with senior stakeholders and VIP guests.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Strong problem‑solving and complaint‑handling skills.
• A proactive, positive attitude and the ability to work effectively as part of a team.

Essential

• GCSEs (or equivalent qualifications), including English and Mathematics.
• Previous experience in front of house, reception, hospitality, customer service, or workplace services.
• Proficiency in Microsoft Office applications.

Desirable

• Experience within a corporate headquarters environment.
• Background in hospitality, concierge services, hotels, or corporate reception.
• Familiarity with visitor management systems.
• First Aid qualification.
• Customer Service qualification.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.

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