Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making.
Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About the Role
Doing the right thing is a core value for all Macro employees, and you will be someone who strives to uphold this value. You will be engaged, friendly, and helpful, with a strong desire to work collaboratively with colleagues and support others through a professional approach to delivering everyday excellence across the account.
Main Responsibilities
- Undertake administrative duties across all areas of operational services, assisting the Facilities Coordinator in effectively managing day-to-day enquiries relating to the services provided across the account.
- Support the management and coordination of Facilities Management activities and maintenance requirements at Client’s Business Centres, Data Centres, Gypsy, Roma and Traveller (GRT) sites, vacant sites, and land. This includes assisting with site-related enquiries and health and safety matters.
- Undertake site visits on an ad hoc basis, as requested by the client.
- Facilitate meter readings and ensure the timely progression of related activities.
- Manage access cards and ensure the relevant systems are kept up to date.
- Oversee various contracts across the account, including, but not limited to, Access Control, Security, and GRT-specific contractors.
- Develop trusted relationships with the client and contribute to the development and success of Macro by supporting the management team with opportunities, development initiatives, and operational activities.
- Line manage the Facilities Coordinator supporting this directorate.
General Responsibilities
- Support the delivery of assigned tasks and jobs in conjunction with the Service Desk, ensuring that client and customer requirements, concerns, and complaints are addressed effectively and communicated to the relevant stakeholders.
- Monitor contractors and provide feedback on their performance and the activities they carry out on site.
- Deliver a range of administrative and customer services in support of existing systems and processes, in accordance with agreed standards, to maximise service quality and continuity.
- Adhere to established service delivery standards to support applicable regulatory and technical compliance requirements.
- Support the Senior Operations Manager in delivering initiatives and minor projects as required.
- Maintain high standards of health, safety, and welfare in the workplace, taking reasonable care of your own health and safety and that of others.
- Comply with applicable safeguarding policies and procedures.
- Maintain a Safety-First approach and proactively contribute to a culture where safety is discussed openly.
- Participate in the Duty Manager rota and provide call-out support when required.
About You
The ideal candidate will have:
- The flexibility to work across various sites to maintain a Macro presence. A presence at the main office is required for a minimum of three days per week.
- Previous experience in a customer-facing role.
- A good understanding of the routine checks required to ensure property compliance, with a proactive approach to recording these checks.
- Strong report-writing and communication skills, with the ability to clearly articulate findings and recommendations.
- A proactive approach to task management.
- The ability to prioritise and plan their own workload while managing conflicting priorities and working on their own initiative.
- Flexibility and the ability to adapt to a changing work environment.
- Strong problem-solving skills to ensure that services to end users are not interrupted.
- The ability to collaborate with others to improve customer service.
- Good administrative and organisational skills.
- A methodical approach to information gathering, recording, and reporting.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
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Facilities Manager employer: Macro Group
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