Workplace Experience Lead EMEA

Exceptional workspaces are vital to the performance, health, and wellbeing of our people. The Worplace Experience team, part of our Corporate Real Estate team, delivers innovative solutions that inspire and connect, fostering collaboration, creativity, and community. By aligning our spaces with business needs and our culture, we reflect our brand and continually push boundaries to exceed the expectations of our people, clients, and shareholders.

At Macquarie, many of our roles offer hybrid working arrangements. However, due to the nature of this role, an on-site presence is required, typically involving working in the office 4-5 days per week.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You\’ll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.

What role will you play?
As the Workplace Experience Lead, you will play a critical role in delivering exceptional workplace and hospitality services across our European operations, with a particular focus on our flagship London location. You will work as part of a high-performing team to ensure our workspaces are vibrant, welcoming, and seamlessly functional, creating outstanding experiences that enhance the wellbeing and productivity of staff and clients alike.

Your responsibilities will include overseeing guest relations, food and beverage services, and workplace curation and activation activities. You will lead and mentor a diverse outsourced team across multiple cities in the EMEA region, fostering a high-performing team culture. Additionally, you will collaborate with senior leaders and internal teams to ensure consistent service delivery, while also managing strategic planning, operational execution, and vendor performance.

What You Offer

• Deep knowledge of hospitality operations, including food and beverage services, workplace amenities, and experience services
• Experience in a high-performance organisation delivering workplace experience services
• Strong interpersonal and team management skills, with a focus on engagement, development, and retention of talent
• Proven ability to work efficiently in fast-paced environments, balancing multiple priorities and tasks
• Strong communication skills, including report writing and presentation development
• Expertise in third-party vendor oversight, including contract negotiation, SLAs, KPIs, and governance structures
• Deep knowledge of hospitality operations, including food and beverage services, workplace amenities, and experience services
• Strong background in office and facilities services, with a focus on customer and employee experience
• Relevant qualifications in facilities management or hospitality, with an undergraduate degree being desirable
• A minimum of 5 years\’ experience in corporate real estate or hospitality, with 10 years\’ experience being advantageous

We love hearing from anyone inspired to build a better future with us, if you\’re excited about the role or working at Macquarie we encourage you to apply.

What We Offer
Benefits
At Macquarie, you\’re empowered to shape a career that\’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave.
• 26 weeks\’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks\’ paid leave for secondary caregivers
• Paid fertility leave for those undergoing or supporting fertility treatment
• 2 days of paid volunteer leave and donation matching
• Access to a wide range of salary sacrificing options
• Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Access to company funded emergency and backup dependent care services
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Corporate Operations Group
In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We\’re a global, collaborative team with deep expertise in technology, data, digital, market operations, corporate real estate, business resilience, procurement and global security.

Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.