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- Tasks: Provide tech support and manage device lifecycle for colleagues at Macquarie.
- Company: Join a global financial services group with a collaborative culture.
- Benefits: Gain valuable experience in a supportive team with diverse opportunities.
- Why this job: Make a real impact by ensuring everyone has the tech they need to succeed.
- Qualifications: IT training or experience, knowledge of O365, Windows 11, and mobile devices.
- Other info: Fixed term role with excellent career growth in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Our team provides essential technology support and device lifecycle management for colleagues across Macquarie. We are responsible for ensuring the smooth provision, deployment, and disposal of IT assets, working closely with internal teams and business stakeholders to deliver reliable and efficient technology solutions. Our collaborative approach ensures that everyone in the organisation has the tools they need to succeed. Please note this is a fixed term opportunity for 1 year.
As an IT Device Support Engineer, you will be the key point of contact for technology support and device logistics. You will coordinate all aspects of device lifecycle management, from initial provision to final disposal. Your role will involve hands-on management of IT assets, assisting colleagues and stakeholders with technology needs, and ensuring devices are built, deployed, and maintained efficiently. Your flexible and enthusiastic approach will help you multi-task and prioritise in a dynamic environment, while your excellent communication skills will enable you to provide outstanding support to our internal teams.
What you offer:
- Completed vocational training as an IT specialist for system integration or equivalent practical experience
- Understanding of Office O365 and Windows 11 and supporting end user access management tools, including Active Directory
- Basic troubleshooting and knowledge of mobile devices, specifically Apple iOS, MacOS, and Android
- Strong verbal and written communication skills as well as record-keeping skills
- Flexible, enthusiastic, and approachable manner, with the ability to multi-task and prioritise tasks
- Ability to work full time in the office
We love hearing from anyone inspired to build a better future with us; if you're excited about the role or working at Macquarie we encourage you to apply.
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
IT Device Support Engineer - Macquarie Group in London employer: Macquarie Group
Contact Detail:
Macquarie Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Device Support Engineer - Macquarie Group in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Macquarie on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you've solved tech issues before. We want you to show off your troubleshooting skills and how you handle pressure!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from Macquarie, let them know why you're excited about the role and the company. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Macquarie.
We think you need these skills to ace IT Device Support Engineer - Macquarie Group in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Device Support Engineer role. Highlight your hands-on experience with IT assets and any relevant training you've completed.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention specific examples of how your flexible and approachable manner has helped you in previous tech support roles.
Show Off Your Communication Skills: Since this role involves a lot of interaction with colleagues, emphasise your strong verbal and written communication skills. Share examples of how you've effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Macquarie Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office O365, Windows 11, and mobile devices like Apple iOS and MacOS. Being able to discuss these technologies confidently will show that you're ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with colleagues and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information in the past, as this will highlight your ability to support others.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've successfully troubleshot issues or managed device logistics. Be ready to share these stories during the interview to showcase your hands-on experience and proactive approach.
✨Emphasise Your Team Spirit
Macquarie values collaboration, so be prepared to discuss how you've worked in teams before. Highlight your flexible and enthusiastic attitude, and share examples of how you've contributed to team success in previous roles.
