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- Tasks: Support Equity Trading and Derivatives by coordinating client-related matters and managing trade exceptions.
- Company: Join Macquarie Group, a global financial services leader with 56 years of profitability.
- Benefits: Enjoy a friendly team culture, diverse environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team driving operational excellence and enhancing client experiences.
- Qualifications: 3+ years in prime brokerage middle office roles; strong communication skills required.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Join our Market Operations division, which provides independent specialist verification, confirmation, booking and settlement facilities for a variety of products and currencies. The division provides a key segregated control function for wholesale businesses built on strong operational risk management and a control culture that is consistent and resilient. Our main purpose is to drive operational excellence through business-aligned services with a focus on quality and risk management. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play? Sitting on the trading floor, you will provide operational support to the Equity Trading and Derivatives business who trade a wide range of listed and unlisted equity-based products across Australia, Asia, EMEA and the US. In collaboration with our Sales, Trading, Business Managers and Technology teams, you will address various client-related matters, serving as an internal coordinator to ensure we deliver solutions to clients within a competitive timeframe. You will ensure prompt and appropriate escalation of issues that impact clients and manage post-trade allocation and trade exceptions for Synthetic clients. In addition, you will participate in global and local projects/initiatives aimed at continuously improving and enhancing client experience, achieving efficiency and cost reduction, mitigating operational risks, streamlining existing processes and conducting UAT testing.
What you offer:
- 3+ years of experience in prime brokerage middle office roles.
- Strong communication skills.
- Knowledge of cash prime brokerage or synthetic products.
- Client facing/front office expertise is an advantage.
We love hearing from anyone inspired to build a better future with us; if you're excited about the role or working at Macquarie we encourage you to apply.
About Corporate Operations Group: In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We're a global, collaborative team with deep expertise in technology, data, digital, market operations, corporate real estate, business resilience, procurement and global security.
Our commitment to diversity, equity and inclusion: We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Client Service Executive - Macquarie Group employer: Macquarie Group
Contact Detail:
Macquarie Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive - Macquarie Group
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Macquarie Group, especially in the equity trading and derivatives space. Understanding their operational processes and client needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Macquarie Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Client Service Executive role.
✨Tip Number 3
Prepare to discuss your experience in prime brokerage middle office roles, focusing on how you've managed client relationships and resolved issues. Be ready to share specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on industry trends and news related to financial services and operational risk management. This knowledge will not only help you in interviews but also show your genuine interest in the role and the company.
We think you need these skills to ace Client Service Executive - Macquarie Group
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Service Executive position. Tailor your application to highlight relevant experience, especially in prime brokerage middle office roles.
Highlight Relevant Experience: Make sure to emphasise your 3+ years of experience in similar roles. Include specific examples of how you've contributed to operational excellence, client service, or risk management in your previous positions.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your CV or cover letter that demonstrate your ability to effectively communicate with clients and collaborate with internal teams.
Express Enthusiasm for Diversity: Macquarie values diversity and inclusion. In your application, express your commitment to these values and how you can contribute to a diverse workplace. This could be through personal experiences or initiatives you've been part of.
How to prepare for a job interview at Macquarie Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Service Executive at Macquarie Group. Familiarise yourself with the operational support provided to the Equity Trading and Derivatives business, as well as the importance of client relations and issue escalation.
✨Showcase Your Experience
Highlight your 3+ years of experience in prime brokerage middle office roles during the interview. Be prepared to discuss specific examples of how you've successfully managed client-related matters and contributed to operational excellence in previous positions.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with clients and internal teams in past experiences.
✨Emphasise Team Collaboration
Macquarie values teamwork, so be ready to share examples of how you've collaborated with various departments, such as Sales, Trading, and Technology teams. Highlight any projects where you contributed to improving client experience or streamlining processes.
