At a Glance
- Tasks: Provide face-to-face tech support for traders and senior leaders, resolving issues quickly.
- Company: Join Macquarie, a global financial services group with a supportive culture.
- Benefits: Enjoy 25+ days annual leave, wellbeing days, and flexible working arrangements.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing the tech experience for our diverse teams.
- Qualifications: Experience in Help Desk support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join our Technology team and play a key role in creating a great experience for our people. In this customer facing role, you help ensure our staff, including traders and senior leaders, have the tools, support and confidence they need to work effectively. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
As a Trade Floor Support team member, you provide face to face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You act as a first point of contact for requests, inquiries and troubleshooting, whether in person or through our digital support channels. You diagnose and resolve desktop and trade floor technology problems, assist with device upgrades and office technology changes, and contribute to wider projects such as refresh cycles and technology rollouts. You work closely with colleagues across Technology to ensure a seamless service, bringing a calm, flexible and solutions focused approach to every interaction and helping to continually improve the experience for our users.
What You Offer
- Experience providing Help Desk, desktop or trade floor support in a customer facing environment
- Ability to communicate clearly with a wide range of users, including traders and senior leaders
- Experience in Office 365, Active Directory and Network troubleshooting
- Strong problem solving skills with the ability to prioritise, multitask and work with minimal supervision
- A friendly, adaptable manner with a commitment to delivering an outstanding customer experience
What We Offer Benefits
- 1 wellbeing leave day per year and a minimum of 25 days of annual leave.
- 26 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- Paid fertility leave for those undergoing or supporting fertility treatment
- 2 days of paid volunteer leave and donation matching
- Access to a wide range of salary sacrificing options
- Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Access to company funded emergency and backup dependent care services
- Recognition and service awards
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Trade Floor Support, Senior Associate employer: Macquarie Capital
At Macquarie, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As a Senior Associate in Trade Floor Support, you'll enjoy generous benefits such as 25 days of annual leave, wellbeing initiatives, and extensive learning opportunities, all while working in a dynamic environment that values your contributions and fosters professional growth. Join us in a role where your expertise directly impacts the success of our trading teams and enhances the overall employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Floor Support, Senior Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Macquarie Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Macquarie Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Floor Support, Senior Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Macquarie Capital:Your cover letter is your chance to shine! Tell us why you want to work at Macquarie Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Macquarie Capital!
How to prepare for a job interview at Macquarie Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
