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For Companies At a Glance
- Tasks: Provide face-to-face tech support for traders and senior leaders, resolving issues quickly.
- Company: Join Macquarie, a global financial services group with a supportive culture.
- Benefits: Enjoy 25+ days of leave, wellbeing days, and flexible working arrangements.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing the tech experience for our diverse teams.
- Qualifications: Experience in Help Desk support and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join our Technology team and play a key role in creating a great experience for our people. In this customer facing role, you help ensure our staff, including traders and senior leaders, have the tools, support and confidence they need to work effectively. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities.
You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
As a Trade Floor Support team member, you provide face to face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You act as a first point of contact for requests, inquiries and troubleshooting, whether in person or through our digital support channels. You diagnose and resolve desktop and trade floor technology problems, assist with device upgrades and office technology changes, and contribute to wider projects such as refresh cycles and technology rollouts. You work closely with colleagues across Technology to ensure a seamless service, bringing a calm, flexible and solutions focused approach to every interaction and helping to continually improve the experience for our users.
What you offer:
- Experience providing Help Desk, desktop or trade floor support in a customer facing environment
- Ability to communicate clearly with a wide range of users, including traders and senior leaders
- Experience in Office 365, Active Directory and Network troubleshooting
- Strong problem solving skills with the ability to prioritise, multitask and work with minimal supervision
- A friendly, adaptable manner with a commitment to delivering an outstanding customer experience
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer:
- 1 wellbeing leave day per year and a minimum of 25 days of annual leave.
- 26 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- Paid fertility leave for those undergoing or supporting fertility treatment
- 2 days of paid volunteer leave and donation matching
- Access to a wide range of salary sacrificing options
- Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Access to company funded emergency and backup dependent care services
- Recognition and service awards
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Technology:
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion:
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Trade Floor Support, Senior Associate in London employer: Macquarie Bank Limited
Contact Detail:
Macquarie Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support, Senior Associate in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Macquarie's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with tech issues on the trade floor, think of some common scenarios you might face and how you'd tackle them. This will not only boost your confidence but also impress the interviewers with your proactive approach.
✨Tip Number 3
Show off your communication skills! In a customer-facing role, it's crucial to convey information clearly. During your interview, make sure to articulate your thoughts well and demonstrate how you can adapt your communication style to different audiences, like traders or senior leaders.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or upcoming projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Trade Floor Support, Senior Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trade Floor Support role. Highlight your customer-facing experience and any tech support roles you've had, especially with tools like Office 365 and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role at Macquarie. Share specific examples of how you've provided outstanding support in previous positions and how you can bring that same energy to our team.
Showcase Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe a challenging tech issue you resolved and how you approached it. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Macquarie Bank Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Active Directory, and network troubleshooting. Be ready to discuss specific examples of how you've resolved tech issues in the past, especially in a fast-paced environment like a trade floor.
✨Showcase Your Customer Service Skills
This role is all about providing top-notch support, so be prepared to share stories that highlight your friendly and adaptable approach. Think of times when you went above and beyond to help a colleague or resolve a tricky situation.
✨Practice Clear Communication
Since you'll be interacting with traders and senior leaders, practice explaining complex tech concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with this kind of communication.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Think through how you would prioritise multiple tech issues at once and come up with solutions on the spot. This will show your ability to think critically under pressure.