At a Glance
- Tasks: Manage incidents and ensure seamless service delivery in a dynamic tech environment.
- Company: Join Macquarie, a global leader in financial services with a focus on innovation.
- Benefits: Competitive pay, diverse culture, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages fresh ideas.
- Why this job: Be part of a team that drives digital transformation and enhances service reliability.
- Qualifications: Experience in incident management and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 € per year.
Our vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind. Our DNA is customer engagement, finding ways to innovate and do things differently, connecting data with engineering, driving digitalisation and providing reliable and secure services. Join our Enterprise Service Management team and contribute to increasing the availability of our products and services and reducing technology disruption risk. The integrity and resilience of our services are critical to ensure they are ‘always on’ for Macquarie’s businesses.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.
As an Incident Manager in the EMEA region, you will be part of a global ‘follow-the-sun’ function that fosters reliability, risk management and operational excellence culture. Our team has a performance‑oriented culture driven by positive team dynamics. We create measurable value for our customers by delivering high‑quality services based on our principles‑based technology standards. These standards and practices are based on robust core risk‑management and service reliability principles, which guide us on timely detection, investigation, remediation, and reporting of priority technology incidents, and taking measures to be resilient against technology incidents, minimising repeats through effective problem‑management methods and controls, whilst also adopting, maturing and expanding industry best practices such as Site Reliability Engineering (SRE).
You will work closely with key stakeholders across the globe to achieve our objective of reimagining service delivery and providing laser‑like focus on all three fronts; resilience, agility and innovation. You will be a team player and seamlessly balance the reliability and resilience of our services whilst supporting emerging technology trends and transformational initiatives with a focus on digital and data.
What you offer:
- Experience in reducing the impact of priority incidents and providing efficient resolutions
- Ability to oversee technical incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout priority incidents
- Ability to conduct comprehensive post‑incident reviews, documenting lessons learned and driving continuous improvement through a strong risk lens
- Experience in aligning incident management strategies with business objectives and IT service management functions
- Excellent problem‑solving skills and the ability to think analytically
- Strong attention to detail with proven ability in decision‑making during priority incidents
- Excellent communication skills, with the ability to explain complex concepts in simple terms
- Commercial and pragmatic mindset with a passion for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toil
- Experience with Atlassian suite, GCVE, Azure, BMC Helix and Grafana
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Technology:
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion:
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Incident Manager, Contract (inside IR35) in London employer: Macquarie Bank Limited
At Macquarie, we pride ourselves on being an excellent employer by fostering a culture of innovation and collaboration within our Corporate Operations Group. Our commitment to diversity, equity, and inclusion ensures that every team member feels valued and empowered to contribute to our mission of delivering reliable and secure services. With a focus on employee growth and development, we offer opportunities to engage with cutting-edge technology and industry best practices, making this a rewarding environment for those looking to make a meaningful impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager, Contract (inside IR35) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Incident Manager role.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle priority incidents and communicate your thought process clearly. Remember, they want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your passion for innovation and technology during interviews. Talk about your experience with modern practices like SRE and AIOps, and how you’ve used them to improve service delivery. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Macquarie team and contributing to a better future.
We think you need these skills to ace Incident Manager, Contract (inside IR35) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in incident management and how it aligns with our vision at Macquarie. We want to see how you can contribute to our goal of delivering reliable and secure services.
Showcase Your Problem-Solving Skills:In your application, emphasise your analytical thinking and decision-making abilities during priority incidents. We love candidates who can demonstrate their knack for reducing the impact of incidents and driving continuous improvement.
Communicate Clearly:Use simple language to explain your past experiences and achievements. We appreciate excellent communication skills, especially when it comes to complex concepts. Make it easy for us to understand your journey and how you can add value to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Macquarie!
How to prepare for a job interview at Macquarie Bank Limited
✨Know Your Incident Management Basics
Brush up on your incident management principles, especially those related to risk management and service reliability. Be ready to discuss how you’ve successfully reduced the impact of priority incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical thinking and decision-making during high-pressure situations. Think of specific incidents where you led a team through a technical bridge and how you communicated effectively with stakeholders.
✨Familiarise Yourself with Relevant Tools
Make sure you’re comfortable discussing tools like Atlassian suite, Azure, and Grafana. If you have experience with AIOps or Site Reliability Engineering (SRE), be ready to explain how these practices can enhance service delivery.
✨Emphasise Team Dynamics and Collaboration
Since the role involves working closely with diverse teams, prepare to talk about your experiences in fostering positive team dynamics. Highlight how you’ve contributed to a culture of operational excellence and continuous improvement.
