Quality Control Team Lead in Uddingston

Join our Team at Macphie. Let us introduce ourselves - Macphie, an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire with sites in Glasgow, Tannochside, and Midlands too. Our expertise spans across a spectrum of delectable delights, including sauces, bakery creations, and heavenly ice cream toppings. We also cater to the evolving culinary landscape with our plant-based and gluten-free offerings. Trusted partners to some of the globe's leading food brands, we are dedicated to transforming ideas and creativity into tangible, delectable solutions.

About the role: Reporting into the QA manager, the QA Team Leader's role is to lead and oversee the Quality Control function, ensuring effective day-to-day operation, resource planning, and adequate QC cover across all areas. The role ensures QC staff are suitably trained, competent, and maintain up-to-date skills. Working in partnership with Production Team Leaders, the role drives the investigation of quality and production issues, customer complaints, and non-conformances, ensuring timely root cause analysis, completion of NCRs, and implementation of corrective actions, with accurate recording on the IFS system. The role also ensures scheduled shelf-life testing and hygiene audits are completed in line with required standards.

Responsibilities:

• To arrange shift patterns for QC staff (all areas).
• To ensure QC staff are suitably trained and competent for the area that they provide QC cover. Skills must be kept up to date.
• To be a food safety and quality leader who demonstrates the highest food safety and quality standards of the business and ensures the compliance of all others with these standards.
• To organise and manage QC staff ensuring adequate cover. To carry out disciplinary procedures as per company handbook.
• Decision making of product quality, seeking advice as necessary.
• Release of Finished/Factored/Raw Material Goods within specification.
• Authorising the release of product for despatch in advance of all tests being completed following a risk assessment (Pre-QC Release).
• In conjunction with Production/Quality Management, stop production in event of any quality/safety/pack integrity concerns.
• Prevent the use of any faulty equipment that is out-with specification when calibrated.
• To prioritise any evaluation, investigative work required arising from the receipt of customer complaints; non-conformances; product quality concerns liaising closely with the QC Manager.
• To ensure root cause is identified and corrective action is taken to control any issues and preventative action is taken to prevent recurrence.
• To complete HACCP and Internal audits as per schedule. Reporting compliance along with non-compliance.
• Recording and reporting of any non-conformances raised highlighting risk to food safety or on quality.
• Identifying root cause with individuals responsible for the area. Agreeing corrective and preventative actions required and agreeing timescales for implementation.
• Verifying the effective implementation of any corrective or preventative action taken, including updated SOPs, training records or briefing records.
• Recording of all results and actions on the IFS system.
• Ensure monitoring of average weight/volume control ensuring the system complies with agreed legal weight requirements relevant to the product weight.
• Maintain sufficient levels of stock & consumables for the job.
• Organise for routine hygiene monitoring to be carried out and recorded accordingly, in collaboration with departmental Team Leader and QC Co-ordinator.
• To complete regular shadow audits with QC staff to ensure sufficient ongoing level of scrutiny on audits.
• Organise and/or carry out test equipment (internal or external) calibration, highlighting any discrepancies to the appropriate area.
• To assist in the investigation and implementation of HACCP as required.
• To assist with the investigation and response to product complaints with consultation with Quality Manager as necessary identification of root cause and report on product complaints in a timely manner.
• Active trending of complaints to identify trends with particular products or processes.
• Implementation and monitoring of any identified actions and reporting on success of implementation / highlighting of any continued issues.
• To assist with testing the product Recall system as necessary, as part of a team.
• To organise Sensory Evaluation as required.
• Assess and monitor new work methods & testing equipment, suggesting any improvements to management for approval.
• Carry out any other duties as assigned by functional leads.
• Work safely at all times in accordance with company Health & Safety policies, procedures, practices and legislation.
• Complete food safety inductions with all new and temporary staff.

Experience & Qualifications:

• Experience in production/Quality Management and manufacturing processes and techniques.
• Previous experience in a supervisory role would be preferred.

Skills:

• Excellent communication skills through all stakeholders within the business.
• Strong & Confident presentation skills.
• Experienced and capable in leading external audits and understanding BRC and retailer requirements and expectations.
• Robust management skills and resilience through leading strong and established technical teams.
• Customer complaints trend analysis, investigation, root cause analysis and preventative measures.
• External & internal site rejections, investigation, root cause analysis and preventative measures.
• Raw materials nonconformities, investigation, root cause analysis and preventative measures.
• Product, swabbing and water testing results trending, investigation of failures, including root cause analysis and preventative measures.
• Reviewing, trending Quality & Taste Panels results in partnership with R&D.
• QMS delivery and compliance, including colleague training.

Knowledge:

• Food Safety & Labelling legislation, knowledge of the food industry, understanding of supply chains and non-conformances.

Indulge in the Sweet Perks of Joining Macphie!

At Macphie, we believe in crafting not only delightful culinary experiences but also providing our team with a recipe for success in their professional lives. Here is a taste of how we'll look after you as part of our Sweet Success:

• Annual Leave: Recharge your batteries with a generous annual leave entitlement of 23 days, plus 9 public holidays, giving you a refreshing total of 32 days to explore, relax, and savour life outside of work.
• Profit-Related Pay (PRP): Your dedication will not go unnoticed! Enjoy conditional PRP, aligning with our company's performance and rewarding your commitment to our shared success.
• Pension Perks: Secure your financial future with our pension enrolment, where you contribute 5%, and we match it with a 3% employer contribution.
• Health and Wellness Buffet: We care about your well-being. Access our Employee Assistance Program, a 24/7 GP line, and indulge in our cycle-to-work scheme. Keep your mind and body in top shape with our Leisure Subsidy Scheme and free fruit offerings.
• Eco-Friendly Commute: Embrace sustainable living with our electric car charging stations. Enjoy the convenience of free parking while contributing to a greener planet.
• Lifelong Learning: Cultivate your mind with our company further education scheme and unlock opportunities for personal and professional growth.
• Family First: We support your journey into parenthood with enhanced maternity, paternity, and adoption pay.
• Exclusive Employee Benefits: Revel in exclusive benefits like an education bursary via our employee trust and Funeral Concierge provided by Everest Funeral Concierge Service, a brand-new benefit.
• Beyond Probation: Once you have passed probation over the initial three months, you will then be able to unlock an array of group benefits, including access to our Health cash plan & Westfield Health, permanent health insurance, and 3 x death in service life assurance.

To see all of the Macphie employee benefits please click here.

And now, let us talk about what we need from you: Like every employer, legally, we require to check and confirm that you have the right to work in the UK. If we offer you a job and you accept, there are some checks that we need to complete before you can start with us. In addition to the above, we will also collect satisfactory employment references.

Additional Information: At this time, we are unable to provide visa sponsorship. Candidates must have the right to work in the UK on a permanent basis without requiring sponsorship now or in the future. We are not seeking assistance from recruitment agencies for this position. Unsolicited CVs will not be considered.