Macphie Ltd is seeking a Customer Service Manager to lead the Glenbervie team, supporting UK, Europe and international customers. The role combines hands-on leadership with strategic process improvement, driving OTIF performance and customer satisfaction across multiple markets.
You will mentor and develop the team, manage workloads, and work closely with Supply Chain, Commercial and other functions to deliver a proactive, insight-led customer service function. A hybrid work model is involved.
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Customer Service Manager - Lead & Optimize B2B Support employer: Macphie Ltd
At Macphie, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the beautiful setting of Glenbervie, Aberdeenshire. Our commitment to employee growth is evident through our comprehensive training programmes, generous benefits including profit-related pay and wellness initiatives, and a culture that values collaboration and continuous improvement. Join us to be part of a family-oriented company that not only creates delightful culinary experiences but also invests in your professional journey.
