Job Responsibilities
- Coordinate customer order processing, ensuring orders are entered accurately and delivered within agreed timescales.
- Manage inbound and outbound logistics activities, liaising with hauliers, suppliers, and third-party warehouse providers.
- Monitor stock levels and maintain accurate inventory records within company systems.
- Track deliveries and resolve any supply chain disruptions, delays, or customer service issues.
- Prepare and manage all relevant documentation, including Proofs of Delivery (PODs), export documentation, stock records, and shipping paperwork.
- Support warehouse operations and provide guidance, training, and supervision where required.
- Produce and analyse supply chain KPIs and operational reports, identifying opportunities for improvement.
- Work collaboratively with production, sales, customer service, and procurement teams to ensure customer requirements are met.
- Support quality and compliance procedures, including SOP adherence, non-conformance management, and continuous improvement initiatives.
- Maintain excellent customer relationships through professional communication and a solutions-focused approach.
- Experience within a logistics, supply chain, warehouse, or despatch environment.
- Proven experience in customer order processing and delivery coordination.
- Strong understanding of inventory management, warehouse operations, and transport logistics.
- Experience working with hauliers, freight providers, and third-party logistics partners.
- Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Strong administrative skills with experience managing shipping documentation and stock records.
- Proficient in Microsoft Office and business systems, particularly for order processing, inventory control, and reporting.
- Excellent communication and customer service skills.
- Ability to work effectively across departments and build strong relationships with internal and external stakeholders.
- Commitment to quality, compliance, and continuous improvement.
- Previous experience supervising or training warehouse staff.
- Knowledge of export processes and documentation.
- Experience using ERP, warehouse management, or stock control systems.
What We Offer
- Competitive salary and benefits package.
- Access to a Healthcare Plan (includes children up to the age of 18)
- Company Pension with Life Assurance and an active Health and Well Being programme.
- Opportunities for professional development and career progression.
- Supportive and collaborative working environment.
- The opportunity to make a significant impact within a growing organisation.
Closing date for receipt of completed applications is 12.00noon Friday 09 October 2026
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