At a Glance
- Tasks: Lead a dynamic team, build strong customer relationships, and enhance operational processes.
- Company: Join Macmillan Distribution, a leading name in the publishing industry.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and 25 days holiday.
- Other info: Exciting opportunity for career growth in a well-established company.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Management experience in a customer-focused setting and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Macmillan Distribution we are committed to delivering exceptional service and building strong relationships with our publishers and customers. We are looking for a highly driven and experienced Key & Specialty Account Manager to lead our team and drive success.
This varied and challenging position involves:
- Team Leadership & Coaching: Lead and coach a team of account Coordinators to achieve and exceed performance goals, while fostering a collaborative and supportive team environment.
- Customer Excellence: Build long lasting Customer and Publisher relationships.
- Performance Analysis: Monitor team performance and analyse key metrics to identify opportunities for improvement and implement solutions.
- Process Enhancement: Work to streamline processes and improve operational efficiencies that benefit the team, Customers and our Publishers.
- Team Collaboration: Collaborate with internal departments to align strategic initiatives and ensure seamless service delivery.
You will have:
- Recent experience at a management level within a customer focused environment, effectively managing teams. (For internal applicants relevant supervisory or lead experience managing people will also be considered).
- Demonstrated leadership skills with the ability to motivate and develop a team.
- Strong communication and interpersonal skills.
- Ability to thrive in a dynamic and fast-paced environment.
This is a rare and exciting opportunity to join an evolving and well established company within our Key & Specialty Accounts team. Hours of work will be 09:00am – 05:00pm Monday to Friday and the position is located in our Basingstoke office, Chineham. We will provide you with hybrid working (3 office days/2 working from home), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more.
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles.
Closing date 13th July.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Remote Key & Speciality Accounts Manager - Basingstoke in Canterbury, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Macmillan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Macmillan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Key & Speciality Accounts Manager - Basingstoke in Canterbury, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Macmillan:Your cover letter is your chance to shine! Tell us why you want to work at Macmillan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Macmillan!
How to prepare for a job interview at Macmillan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
