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- Tasks: Be the face of our business, delivering top-notch customer service and managing tasks efficiently.
- Company: Join Macmillan Distribution, a leader in publishing with a supportive team culture.
- Benefits: Enjoy private medical insurance, generous holidays, and flexible remote work options.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication and multitasking skills, plus GCSEs in Maths and English.
- Other info: Full-time role with great career growth and a vibrant office atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Services Coordinator role at Macmillan Distribution. Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
Positions Overview: We have two positions – one permanent and one 1‑year fixed‑term contract. Both are full‑time and offer the possibility to work from home two days per week.
Key Responsibilities- Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
- Manage multiple tasks efficiently while meeting customer deadlines.
- Embrace and embody our values of 'Delivering Excellence' in every interaction.
- Excellent communication abilities.
- Strong time‑management and multitasking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Attention to detail and a flexible, proactive attitude.
- Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
Required hours: 35 hours per week, Monday to Friday, with a one‑hour lunch break.
Benefits- Private Medical Insurance / Medical Cash Plan
- Pension scheme with generous employer pension contributions
- Employee Assistance Programme
- Employee discounts portal
- Free parking
- 25 days holiday
- On‑site canteen
All applicants must have the right to live and work in the United Kingdom.
Closing date for applications: 9 November 2025 (may close early). Interviews are scheduled for 18/19 November 2025.
Customer Services Coordinator (Basingstoke) employer: Macmillan Distribution
Contact Detail:
Macmillan Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator (Basingstoke)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Macmillan Distribution on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills in communication and multitasking can shine through. We want you to show them you’re the perfect fit for their team!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can make a great first impression. It shows you’re serious about the role and respect their time.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the Customer Services Coordinator position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Services Coordinator (Basingstoke)
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for the Customer Services Coordinator role, make sure to highlight your strong communication abilities in your application. Use clear and concise language to demonstrate how you can effectively interact with colleagues and customers alike.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience with multitasking and time management, as these are crucial for managing multiple tasks efficiently while meeting customer deadlines.
Emphasise Your Attention to Detail: We love candidates who pay attention to detail! Make sure to include examples from your past experiences where your attention to detail made a difference. This will show us that you embody our value of 'Delivering Excellence' in every interaction.
Apply Through Our Website: To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Macmillan Distribution
✨Know Your Stuff
Before the interview, make sure you understand what Macmillan Distribution does and how the Customer Services Coordinator role fits into their operations. Familiarise yourself with their values, especially 'Delivering Excellence', and think about how you can embody this in your responses.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you’ve resolved customer issues or collaborated with colleagues to meet deadlines. Practising these scenarios will help you articulate your experience clearly.
✨Master Time Management
The job requires multitasking and managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload and handle competing deadlines. You could even share a specific example where your time management skills made a difference in a previous role.
✨Dress the Part and Be Yourself
While it’s important to look professional, don’t forget to let your personality shine through. Being genuine can help you connect with the interviewers. Dress smartly, but also be comfortable so you can focus on showcasing your skills and enthusiasm for the role.