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For Companies At a Glance
- Tasks: Deliver excellent customer service and manage multiple tasks efficiently.
- Company: Join Macmillan Distribution, a leading name in publishing.
- Benefits: Enjoy private medical insurance, generous pension contributions, and 25 days holiday.
- Why this job: Be an ambassador for a dynamic company and make a real impact.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Hybrid role with a supportive team and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
Key Responsibilities
- Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
- Managing multiple tasks efficiently while adhering to customer deadlines.
- Embrace and embody our values of 'Delivering Excellence' in every interaction.
Skills & Qualifications
- Excellent communication abilities (written & verbal).
- Strong time management and multitasking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Attention to detail and a flexible, proactive attitude.
- Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
Experience
- Previous customer services experience is required to get up to speed quickly with this fixed term position.
This role is 35 hours per week, Monday to Friday, with a one-hour lunch break.
Our Benefits
- Private Medical Insurance / Medical Cash Plan.
- Pension scheme with generous employer pension contributions.
- Employee Assistance Programme.
- Employee discounts portal.
- Free parking.
- 25 days holiday, on-site canteen and much more.
If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!
All applicants must have the right to live and work in the United Kingdom. No agencies thank you.
Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths) employer: Macmillan Distribution
Contact Detail:
Macmillan Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths)
✨Tip Number 1
Network like a pro! Reach out to current employees at Macmillan Distribution on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about how you can showcase your communication skills and multitasking abilities, as these are key for the Customer Services Coordinator role.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let them know why you’re excited about the role and how you align with their values of 'Delivering Excellence'.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths)
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Customer Service Experience: We want to see how your previous customer service experience makes you a great fit for this role. Share specific examples of how you've delivered excellent service in the past, and how you managed multiple tasks efficiently.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, especially your proficiency in Microsoft Office and your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Macmillan Distribution
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Coordinator. Familiarise yourself with Macmillan Distribution's values and how they relate to delivering excellent customer service. This will help you demonstrate your enthusiasm and alignment with their mission.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your previous experience where you successfully managed customer interactions or resolved issues. This will showcase your ability to be an ambassador for the business.
✨Master Time Management
Given that multitasking is essential, think of specific instances where you've juggled multiple tasks effectively. Be ready to discuss how you prioritise your workload and meet deadlines, as this will highlight your organisational skills.
✨Be Proactive and Flexible
Macmillan Distribution values a proactive attitude, so come prepared with ideas on how you can contribute to the team. Share examples of how you've adapted to changes in previous roles, showing that you're ready to embrace challenges and support your colleagues.
