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- Tasks: Support and maintain warehouse systems, ensuring smooth operations and minimal disruptions.
- Company: Join Macmillan Distribution Limited's dynamic IT team.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and wellness perks.
- Why this job: Be a key player in optimising tech solutions and enhancing user experience.
- Qualifications: Experience with SQL databases and a passion for problem-solving required.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 30000 - 40000 ÂŁ per year.
This is a great opportunity to join the IT Team as an application support analyst. This role is to support, administer, monitor, maintain and operate the smooth and efficient running of all warehouse systems in Macmillan Distribution Limited (MDL) to agreed service levels, particularly the Blue Yonder Warehouse Management System to ensure they operate with minimal disruption. Support the local and wider IT teams in ensuring that software, hardware and IT infrastructure are effective and maintained to the required levels.
Key Responsibilities
- Support and maintenance of the Blue Yonder (Red Prairie, JDA) warehouse management system (WMS) to a “WM Super User” level, along with other Warehouse Systems (PEEM, VISTA), to ensure system uptime and efficiencies are maximised.
- Monitor and control of critical business systems, including system upgrades, software roll outs/deployment, performance monitoring, system integration/interfacing.
- Supplier management: working closely with the IT Delivery Manager to ensure suppliers provide high levels of support and timely resolution for the business.
- Develop and maintain technical documentation to support colleagues.
- Handle IT issues and requests passed from first/second line support.
- Provide comprehensive support and end‑user documentation for existing systems and project implementations to improve team knowledge and user experience.
- Adhere to Change Control/Management processes; deploy and test critical changes before go‑live to minimise risk.
- Participate in and manage the full lifecycle of changes on relevant systems to ensure operational requirements and procedures are met.
- Monitor business processes and systems to improve internal processes and service delivery.
- Proactively share technical knowledge and experience with team members.
- Train end users and the internal IT team to identify and resolve issues.
- Some out‑of‑hours working will be required.
Key Tasks
- Business Critical Application Support and maintenance: Support and maintenance of the Blue Yonder (Red Prairie, JDA) warehouse management system (WMS) to a “WM Super User” level, and other Warehouse Systems (PEEM, VISTA); monitor and control using available tools. Includes system upgrades, software roll outs, performance monitoring, system integration/interfacing.
- Application improvements: Identify common faults or reliability issues, inefficient processes, and provide recommendations for improvement.
- Second Line Support: Handle IT issues and requests passed from first line support, as well as operating system and hardware maintenance.
- Supporting the Operation and customers in all ways: Manage Business As Usual (BAU) issues via the Business Service Desk App – ServiceNOW, meeting SLAs where applicable. Implement measures to prevent recurring issues. Adhere to Change Control processes; test critical changes before go‑live to protect data and confidentiality. Provide training support to IT and non‑IT colleagues and share specialist knowledge. Empower user base customers to resolve their own issues where safe and within change control. Monitor day‑to‑day operations, system performance, and housekeeping/archiving routines to maintain optimal availability and performance. Provide flexibility across all sites and shifts, including night shift and weekends. Collaborate with internal IT teams and cross‑functional projects as required.
- Incident Management: Adhere to Service Level Agreements and an ITIL framework when using Service Desk tools. Ensure all incidents, requests, and changes are raised, logged, and resolved through the agreed process. Accept ownership of incidents, requests, and changes.
About You
You will be focused on delivering excellent customer service with strong communication skills. You will be a team player who values teamwork and continuous improvement.
Essential Skills/Knowledge
- SQL databases and queries
- Conscientious and organised with good task time‑keeping
- Excellent attention to detail, with good literacy and numerical skills
- Competent in creating clear documentation of process and work instruction
- Good business awareness and a desire to understand operational workflow and demands
- Must possess a “can do” attitude and be enthusiastic with a positive outlook
- Able to work to targets reliably with limited supervision
- Competency with language to articulate solutions and suggestions
- Working knowledge of Blue Yonder, Red Prairie, JDA software and/or MOCA (distinct advantage)
- Experience developing Warehouse Management Systems and Warehouse Labour Management Systems
Desirable Skills/Knowledge
- Understanding of basic networking protocols and TCP/IP framework
- Microsoft Windows 10 and 11 operating systems
- Microsoft Server operating systems (Server 2016, 2019, 2022)
- Microsoft Office Suite
- Google for Work applications
Ideally with Knowledge Of
- ITIL Framework
- ServiceNOW tool
- Jira
- Logistics working environment
What We Offer
- Enhanced pension contributions (up to 11% employer and 7% employee)
- Annual leave starting at 25 days plus bank holidays, increasing up to 30 days with service
- Private medical insurance, medical cash plan, and dental insurance
- Life assurance and company sick pay
- Electric car salary sacrifice scheme and a cycle to work scheme
- Access to an Employee Assistance Programme (EAP), group income protection, and other well‑being perks
All applicants must have the right to live and work in the United Kingdom.
Application Support Analyst in Swansea employer: MacMillan Distribution Ltd.
Contact Detail:
MacMillan Distribution Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at Macmillan Distribution Limited on LinkedIn. Ask them about their experiences and any tips they might have for landing the Application Support Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the Blue Yonder system. We recommend doing some mock interviews with friends or using online platforms to practice common questions related to application support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at MDL.
We think you need these skills to ace Application Support Analyst in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with warehouse management systems like Blue Yonder. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, be sure to mention your experience with SQL databases and any familiarity with ITIL frameworks. We love seeing candidates who can articulate their technical expertise clearly.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MacMillan Distribution Ltd.
✨Know Your Systems
Make sure you have a solid understanding of the Blue Yonder Warehouse Management System and other relevant systems like PEEM and VISTA. Brush up on your SQL skills too, as you'll likely be asked about how to query databases or troubleshoot issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled IT issues in the past. Think about specific incidents where you identified faults or inefficiencies and how you proposed improvements. This will demonstrate your proactive approach and ability to think critically under pressure.
✨Communicate Clearly
Since this role involves training end users and collaborating with teams, practice articulating technical concepts in simple terms. You might be asked to explain a complex issue or solution, so being clear and concise is key.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in teams and your willingness to adapt to different shifts, including out-of-hours work. Share examples of how you've contributed to team success and supported colleagues in achieving common goals.