At a Glance
- Tasks: Deliver excellent customer service and manage multiple tasks efficiently.
- Company: Join Macmillan Distribution, a leading name in publishing.
- Benefits: Enjoy private medical insurance, generous holidays, and employee discounts.
- Other info: Flexible work-from-home options and great career growth opportunities.
- Why this job: Be an ambassador for a respected brand while working in a supportive team.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 42000 £ per year.
Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
We have 2 positions: one is permanent and the other is a 1-year fixed-term contract. Both positions are full-time and there is the opportunity to work from home 2 days per week (both roles). Both roles require 35 hours per week, Monday to Friday, with a one-hour lunch break.
Key Responsibilities
- Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
- Managing multiple tasks efficiently while adhering to customer deadlines.
- Embrace and embody our values of 'Delivering Excellence' in every interaction.
Skills and Qualifications
- Excellent communication abilities.
- Strong time management and multitasking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Attention to detail and a flexible, proactive attitude.
- Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
Benefits
- Private Medical Insurance / Medical Cash Plan
- Pension scheme with generous employer pension contributions
- Employee Assistance Programme
- Employee discounts portal
- Free parking
- 25 days holiday
- On-site canteen and much more.
All applicants must have the right to live and work in the United Kingdom. Closing date for applications: 9 November 2025 (it may close early depending on candidate applications). Interviews are being scheduled at our offices 18/19 November 2025. No agencies thank you.
Customer Services Coordinator - Basingstoke employer: MacMillan Distribution Ltd.
Macmillan Distribution (MDL) is an exceptional employer that values its team members and fosters a supportive work culture in Basingstoke. With benefits such as private medical insurance, generous pension contributions, and the flexibility to work from home, MDL prioritises employee well-being and growth. Join us to be part of a dynamic team dedicated to delivering excellence in customer service while enjoying a range of perks and opportunities for professional development.
Contact Details:
MacMillan Distribution Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator - Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Macmillan Distribution. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can manage multiple tasks efficiently, just like the role requires.
✨Tip Number 3
Dress the part! Even if the company has a relaxed dress code, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Coordinator - Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:Since communication is key for the Customer Services Coordinator role, make sure to highlight your strong communication abilities in your application. Use clear and concise language to demonstrate how you can effectively interact with colleagues and customers alike.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills and experiences align with the responsibilities listed in the job description, especially around delivering excellent customer service and managing multiple tasks efficiently.
Highlight Your Attention to Detail:Attention to detail is crucial in this position, so don’t forget to showcase examples from your past experiences where you’ve demonstrated this skill. Whether it’s through your administration work or project management, let us know how you ensure accuracy in your tasks.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at MacMillan Distribution Ltd.
✨Know Your Stuff
Before the interview, make sure you understand what Macmillan Distribution does and how the Customer Services Coordinator role fits into their operations. Familiarise yourself with their values, especially 'Delivering Excellence', and think about how you can embody this in your responses.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully communicated with customers or colleagues in the past. Think about specific situations where your communication made a difference, and be ready to share these stories during the interview.
✨Demonstrate Your Multitasking Abilities
The job requires managing multiple tasks efficiently, so come prepared with examples that showcase your time management and multitasking skills. You could discuss a time when you juggled several responsibilities and how you prioritised them to meet deadlines.
✨Be Ready for Practical Questions
Expect some practical questions related to Microsoft Office Suite, especially Excel and Word. Brush up on your skills and be ready to discuss how you've used these tools in previous roles. If possible, bring along examples of your work to demonstrate your proficiency.
