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For Companies At a Glance
- Tasks: Deliver excellent customer service while managing multiple tasks efficiently.
- Company: Join Macmillan Distribution, a leading name in publishing and distribution.
- Benefits: Enjoy private medical insurance, generous pension contributions, and 25 days holiday.
- Why this job: Be an ambassador for a dynamic company and make a real impact.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
Key Responsibilities
- Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
- Managing multiple tasks efficiently while adhering to customer deadlines.
- Embrace and embody our values of 'Delivering Excellence' in every interaction.
Skills and Qualifications
- Excellent communication abilities (written & verbal).
- Strong time management and multitasking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Attention to detail and a flexible, proactive attitude.
- Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
This role requires 35 hours per week, Monday to Friday, with a one-hour lunch break.
Our benefits
- Private Medical Insurance / Medical Cash Plan
- Pension scheme with generous employer pension contributions
- Employee Assistance Programme
- Employee discounts portal
- Free parking
- 25 days holiday
- On-site canteen and much more.
If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!
All applicants must have the right to live and work in the United Kingdom. Closing date for applications: 12 January 2026 (it may close early depending on candidate applications). No agencies thank you.
Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths) employer: MacMillan Distribution Ltd.
Contact Detail:
MacMillan Distribution Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths)
✨Tip Number 1
Network like a pro! Reach out to current employees at Macmillan Distribution on LinkedIn or other platforms. A friendly chat can give you insider info and might just help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your multitasking skills during the interview. Share specific examples of how you've managed multiple tasks effectively in past roles, as this is key for the Customer Services Coordinator position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Coordinator - Basingstoke (Hybrid) - FTC (12 mths)
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your abilities. Use clear and concise language, and don’t shy away from showcasing any relevant experience in customer service or administration.
Highlight Your Multitasking Abilities: We love a candidate who can juggle multiple tasks! In your application, mention specific examples where you’ve successfully managed several responsibilities at once, especially under tight deadlines.
Tailor Your Application: Take a moment to read through the job description again and tailor your application accordingly. Align your skills and experiences with what we’re looking for, and don’t forget to embody our value of 'Delivering Excellence' throughout your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at MacMillan Distribution Ltd.
✨Know Your Stuff
Before the interview, make sure you understand what Macmillan Distribution does and how the Customer Services Coordinator role fits into their operations. Familiarise yourself with their values, especially 'Delivering Excellence', and think about how you can embody this in your responses.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples that showcase your written and verbal skills. Think of situations where you effectively communicated with customers or colleagues, and be ready to discuss how you handled those interactions.
✨Demonstrate Your Multitasking Abilities
The job requires managing multiple tasks efficiently, so come prepared with examples of how you've successfully juggled various responsibilities in the past. Highlight your time management strategies and how you prioritise tasks to meet deadlines.
✨Be Proactive and Flexible
Macmillan Distribution values a proactive attitude, so during the interview, express your willingness to take initiative and adapt to changing circumstances. Share instances where you went above and beyond to solve a problem or improve a process.
