At a Glance
- Tasks: Support volunteers and enhance their experience while coordinating essential administrative tasks.
- Company: Join Macmillan, a leading charity dedicated to transforming cancer care.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Hybrid work model with a focus on equity, diversity, and inclusion.
- Why this job: Make a real difference in the lives of those affected by cancer through volunteer support.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 26552 - 29600 £ per year.
Contract type: 12 Month Fixed Term Contract, 34.5 hours per week
Location: Hybrid between home and our London, Shipley or Glasgow Office
Salary Range: £26,552 to £29,600
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.
About the role
We're looking for an organised and customer-focused Volunteering Support Coordinator to join our Volunteering Support Team. In this role, you'll help deliver the volunteering support elements of Macmillan's Volunteering Strategy, ensuring volunteers and colleagues receive a high-quality, efficient and consistent support service. You'll be responsible for supporting with volunteer administration, overseeing the volunteer manager support inbox and supporting volunteer manager communications, while working closely with teams across the organisation to enhance the volunteer experience. Working collaboratively with internal stakeholders, you'll play an important role in ensuring volunteers are supported throughout their journey with Macmillan and that volunteering activities align with organisational priorities and best practice.
Key responsibilities
- Act as the first point of contact for volunteering enquiries, providing a high-quality and timely support service.
- Maintain and improve volunteer resources, guidance materials and processes to support colleagues and volunteers.
- Support volunteer communications and help ensure a positive volunteer experience throughout the volunteer journey.
- Monitor and maintain accurate volunteering data, supporting reporting and performance tracking.
- Coordinate meetings, training and events, providing administrative support where required.
- Work collaboratively with colleagues across Macmillan to deliver volunteering priorities and continuous improvement initiatives.
About you
The skills and experience we are looking for in the role are:
- Experience in an administrative, customer service, volunteer support or coordination role.
- Excellent customer service skills with the ability to build positive working relationships.
- Strong organisational and planning skills, with the ability to manage multiple priorities.
- Ability to work collaboratively with a wide range of internal and external stakeholders.
- Good written and verbal communication skills.
- An understanding of what creates a high-quality volunteer experience.
- Knowledge of volunteering best practice, including volunteer engagement, compliance and equality considerations.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work under pressure and meet deadlines.
- Experience using Microsoft Office applications, including Word, Excel and Outlook.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
- Pension matched up to 7.5%.
- 120+ learning and development offers, with access to external professional qualifications.
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.
Recruitment Process
Interview date: Week Commencing 17th August 2026
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team at TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments. We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. If you would like to discuss your application or anything further in regards to a career at Macmillan Cancer Support please email us at TATeam@macmillan.org.uk.
Volunteering Support Coordinator employer: Macmillan Cancer Support
Macmillan Cancer Support is an exceptional employer, offering a unique opportunity for Clinical Fellows to make a meaningful impact in community oncology. With a strong focus on employee development and a collaborative work culture, staff are encouraged to innovate and influence national policy while enjoying the flexibility of a hybrid role. Located in a supportive environment, employees benefit from comprehensive training and resources that empower them to enhance cancer care delivery outside of hospital settings.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteering Support Coordinator
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Macmillan Cancer Support!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Macmillan Cancer Support that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Volunteering Support Coordinator
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Macmillan Cancer Support. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Macmillan Cancer Support.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Macmillan Cancer Support!
How to prepare for a job interview at Macmillan Cancer Support
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Macmillan Cancer Support resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Volunteering Support Coordinator position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
