At a Glance
- Tasks: Lead transformative change across technology, people, and processes for impactful results.
- Company: Join a forward-thinking organisation dedicated to meaningful transformation.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity to build high-performing teams and foster a culture of continuous learning.
- Why this job: Shape the future by driving significant change and inspiring teams.
- Qualifications: Experience in large-scale change programmes and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
The Transformation Programme Director will be the single accountable leader for designing and delivering enterprise-wide change. You will unite technology, people, culture and process behind one compelling vision, ensuring transformation delivers measurable impact for those who need us most. You'll combine strategic clarity with hands‑on delivery leadership, inspire confidence at Board level, energise teams across the organisation and ensure every pound invested delivers meaningful value.
What you’ll do
- Lead the transformation end‑to‑end.
- Hold full accountability for the design and delivery of the Customer and Income Management (CIM) programme across Technology & Data, Engagement, Services, Finance & Operations, HR and beyond, ensuring milestones are met on time and within budget with tangible business benefits realised.
- Shape and communicate a compelling vision through powerful storytelling and strong stakeholder engagement, inspiring momentum and alignment across the Executive Team, Trustees and Senior Leaders.
- Deliver measurable value by developing and owning a transformation strategy and governance framework that delivers quantifiable value, including cost savings, increased income and enhanced customer experience. Drive benefits realisation with clear KPIs and transparent reporting such as project completion rate, technology adoption rate and innovation rate, ensuring continuous improvement and alignment with organisational goals. Deliver rigorous financial oversight and demonstrable ROI. Align programme objectives with organisational strategy, regularly reviewing progress with the Executive Team and Board.
- Embed lasting change by ensuring new systems and processes are supported by real behavioural and cultural shifts, driving high adoption rates and long-term sustainability.
- Strengthen resilience and trust by overseeing robust risk management, business continuity and compliance (including safeguarding and data protection), ensuring zero major incidents and strong governance throughout.
- Build high‑performing teams by fostering a culture of accountability, resilience and continuous learning, ensuring the right capabilities are in place at every stage of the programme.
Qualifications and attributes
- Strong experience delivering large, complex, technology‑enabled change programmes.
- Proven track record of leading £10m+ programmes to time, budget and measurable benefit.
- Deep experience across technology, data and business transformation (CRM experience advantageous), alongside people and cultural change.
- Strong financial acumen – experience in building and delivering against business cases in partnership with Finance.
- Expertise in procurement and third‑party partner management.
- Versatility across Agile and Waterfall methodologies.
- Demonstrated ability to lead culture change across complex programmes, driving adoption of new processes, behaviours and technologies.
- Emotionally intelligent, adaptable and calm under pressure.
- A trusted voice who brings credibility, transparency and honesty.
- Resilient, persistent and energising.
- Highly organised and forward‑thinking.
- Grounded in purpose, leading with both head and heart.
Transformation Programme Director - CRM employer: Macmillan Cancer Support
As a Transformation Programme Director at our organisation, you will be part of a dynamic and inclusive work culture that prioritises innovation and collaboration. We offer exceptional employee growth opportunities through continuous learning and development, ensuring that your contributions lead to meaningful change within the community. Located in a vibrant area, our company provides a supportive environment where every team member is empowered to make a real impact, driving both personal and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Programme Director - CRM
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Macmillan Cancer Support.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Macmillan Cancer Support.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Transformation Programme Director - CRM
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Macmillan Cancer Support.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Macmillan Cancer Support. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Macmillan Cancer Support
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Macmillan Cancer Support, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Macmillan Cancer Support, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Macmillan Cancer Support could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Macmillan Cancer Support as they’re likely seeking a candidate who can enhance their workplace culture.
