At a Glance
- Tasks: Deliver exceptional supporter care and process donations across various channels.
- Company: Join Macmillan, a leading charity dedicated to transforming cancer care.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Hybrid work model with great career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong written communication and customer service experience required.
The predicted salary is between 27000 - 30000 £ per year.
Contract type: 18 Month Contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office, with attendance in the office every Wednesday. Please note, due to business needs, there may be periods (October–December) where increased office attendance is required.
Salary Range: £27,000 – £30,000.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
Are you passionate about delivering excellent supporter experiences and making a real difference? We’re looking for someone who can join us in August to support a busy and exciting period for the team. As an Adviser - Donations and Recognition, Supporter Care you’ll deliver high quality supporter care across non-voice channels, particularly email, ensuring every interaction is accurate, meaningful and reflects the impact of donations and the importance of our valued supporters. You’ll process donations, code & register Online Giving platforms and respond to a wide range of supporter enquiries across over 100 fundraising products. This includes creating personalised thanking communications and resolving complex donation queries. You’ll work across CRM, income systems and a range of internal portals to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast-paced, operational role where you’ll balance productivity and quality targets while maintaining excellent attention to detail.
About you
- We are looking for someone who has strong written communication skills and can respond clearly and empathetically to supporter enquiries.
- Ability to manage your own workload and prioritise tasks in a fast-paced environment.
- Confidence working with systems and technology, including CRM or databases.
- Experience delivering customer or supporter-focused service.
- Ability to work across multiple channels including email and social media.
- Strong organisational skills and ability to meet productivity and quality targets.
- A proactive and solution-focused approach to problem solving.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
- Pension matched up to 7.5%.
- 120+ learning and development offers, with access to external professional qualifications.
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.
Recruitment Process
Application deadline: 14th June 2026
First interview dates: Week Commencing 22nd June 2026
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact MacmillanTATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.
Supporter Care Adviser - Donations and Recognition- 18 Month Contract (11200) employer: Macmillan Cancer Support
At Macmillan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the lives of those affected by cancer. With flexible working arrangements, generous holiday allowances, and extensive learning and development opportunities, we ensure that our team members can thrive both personally and professionally. Join us in our London office or work from home, and be part of a passionate team dedicated to transforming cancer care for good.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Adviser - Donations and Recognition- 18 Month Contract (11200)
✨Tip Number 1
Get to know the company! Before your interview, dive into Macmillan's mission and values. Understanding what drives them will help you connect your experiences to their goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your supporter care experience.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a difference in previous roles. Highlighting your commitment to excellent supporter experiences will resonate well with the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Supporter Care Adviser - Donations and Recognition- 18 Month Contract (11200)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting people living with cancer shine through. We want to see how much you care about delivering excellent supporter experiences and making a real difference.
Be Clear and Concise:Make sure your written communication is clear and to the point. We’re looking for strong written skills, so avoid jargon and keep your language simple. This will help us see how well you can respond to supporter enquiries.
Highlight Relevant Experience:Don’t forget to mention any experience you have in customer or supporter-focused roles. We want to know how you've managed your workload and prioritised tasks in fast-paced environments, so share specific examples!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Before the interview, make sure you understand Macmillan's mission and values. Familiarise yourself with their work in cancer care and how donations impact supporters. This will help you connect your answers to their goals.
✨Showcase Your Communication Skills
Since the role involves responding to supporter enquiries via email, practice writing clear and empathetic responses. Think about how you can convey complex information simply and effectively, as this will be key in your role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Highlight your proactive approach to resolving issues, especially in a fast-paced environment, as this aligns with the demands of the Supporter Care Adviser position.
✨Be Ready for Tech Talk
Brush up on your knowledge of CRM systems and databases. Be prepared to discuss your experience with technology and how you’ve used it to enhance customer service or manage data effectively in past roles.
