At a Glance
- Tasks: Support and coach a team to deliver exceptional supporter experiences and improve performance.
- Company: Join a passionate organisation dedicated to making a difference in the community.
- Benefits: Enjoy 25 days holiday, flexible working, and a matched pension scheme.
- Other info: Hybrid working with opportunities for professional development and career growth.
- Why this job: Make a real impact by strengthening supporter relationships and maximising income.
- Qualifications: Experience in coaching, training design, and strong communication skills required.
The predicted salary is between 28500 - 31500 £ per year.
Contract type: 12 Month Fixed Term Contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid working with attendance in our London office every Wednesday. This role is based in our London office. You are also able to attend more frequently should you wish.
Salary Range: £28,500–£31,500
About the role
Are you passionate about delivering exceptional supporter experiences and improving team performance? We’re ideally looking for someone who can start in August and make an early impact in the role. We’re looking for a Senior Adviser – Donations and Recognition to support the Team Leader in driving high quality service delivery and operational excellence. You’ll coach advisers, lead quality assurance activity, and provide expert support on complex or escalated queries. You’ll also design and deliver training, help manage team workloads, and contribute to continuous improvement initiatives. You’ll play a key role in onboarding and supporting a large intake of new advisers. A key focus is delivering meaningful and personalised thanking and recognition to strengthen supporter relationships and maximise income, including Gift Aid.
About you
- Experience in coaching, feedback and quality assurance
- Experience designing and delivering training, including inductions
- Strong organisation skills with the ability to manage competing priorities
- Ability to use data and insight to improve performance
- Strong stakeholder and relationship management skills
- Excellent communication across phone, email, live chat and social media
- Experience in a customer-focused or income processing environment
- Confidence handling complex or escalated queries
- Strong attention to detail and workload management
- Experience using CRM, income systems and Microsoft Office tools
- Ability to work independently in a fast-paced, agile environment
Benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Senior Adviser - Supporter Donations and Recognition (12 Month FTC) employer: Macmillan Cancer Support
Join a dynamic team in our London office, where we prioritise exceptional supporter experiences and foster a culture of continuous improvement. As a Senior Adviser, you'll benefit from a supportive work environment that encourages professional growth through extensive training opportunities and flexible working arrangements. With generous holiday allowances and a commitment to employee well-being, we strive to create a rewarding workplace that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Adviser - Supporter Donations and Recognition (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so think about examples from your past that showcase your passion for supporter experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We love authenticity, so let your personality shine through while demonstrating your skills and experience.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Senior Adviser - Supporter Donations and Recognition (12 Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in coaching, training, and quality assurance. We want to see how your skills align with the role of Senior Adviser – Donations and Recognition.
Showcase Your Passion:Let your enthusiasm for delivering exceptional supporter experiences shine through. Share examples of how you've improved service delivery or strengthened relationships in previous roles. We love seeing genuine passion!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around coaching and quality assurance. Be ready to discuss how your past experiences align with these tasks.
✨Showcase Your Coaching Skills
Since this role involves coaching advisers, prepare examples of how you've successfully trained or mentored others. Highlight any specific training programmes you've designed or delivered, as this will demonstrate your capability in this area.
✨Data is Your Friend
Be prepared to talk about how you've used data to improve performance in previous roles. Think of specific metrics or insights you've leveraged to drive results, especially in a customer-focused environment.
✨Engage with Stakeholders
This position requires strong relationship management skills. Come equipped with examples of how you've effectively communicated with various stakeholders. Whether it's through phone, email, or social media, show that you can adapt your communication style to suit different audiences.
