At a Glance
- Tasks: Lead and coach a team to deliver exceptional supporter experiences and improve performance.
- Company: Join a dynamic organisation focused on making a difference in the community.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Hybrid working with great career development and a supportive team environment.
- Why this job: Make a real impact by enhancing supporter relationships and driving operational excellence.
- Qualifications: Experience in coaching, training design, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract type: 12 Month Fixed Term Contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid working with attendance in our London office every Wednesday. This role is based in our London office. You are also able to attend more frequently should you wish.
About the role
Are you passionate about delivering exceptional supporter experiences and improving team performance? We’re ideally looking for someone who can start in August and make an early impact in the role. We’re looking for a Senior Adviser – Donations and Recognition to support the Team Leader in driving high quality service delivery and operational excellence.
You’ll coach advisers, lead quality assurance activity, and provide expert support on complex or escalated queries. You’ll also design and deliver training, help manage team workloads, and contribute to continuous improvement initiatives. You’ll play a key role in onboarding and supporting a large intake of new advisers. A key focus is delivering meaningful and personalised thanking and recognition to strengthen supporter relationships and maximise income, including Gift Aid.
About you
- Experience in coaching, feedback and quality assurance
- Experience designing and delivering training, including inductions
- Strong organisation skills with the ability to manage competing priorities
- Ability to use data and insight to improve performance
- Strong stakeholder and relationship management skills
- Excellent communication across phone, email, live chat and social media
- Experience in a customer-focused or income processing environment
- Confidence handling complex or escalated queries
- Strong attention to detail and workload management
- Experience using CRM, income systems and Microsoft Office tools
- Ability to work independently in a fast-paced, agile environment
Benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Senior Adviser – Donations and Recognition employer: Macmillan Cancer Support
Join a dynamic team in our London office, where we prioritise exceptional supporter experiences and foster a culture of continuous improvement. As a Senior Adviser – Donations and Recognition, you'll benefit from flexible working arrangements, generous holiday allowances, and extensive professional development opportunities, all while making a meaningful impact in the community. Our supportive environment encourages personal growth and collaboration, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Adviser – Donations and Recognition
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Macmillan Cancer Support.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Macmillan Cancer Support.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Macmillan Cancer Support.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Macmillan Cancer Support. Apply directly through us to stand out!
We think you need these skills to ace Senior Adviser – Donations and Recognition
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Macmillan Cancer Support. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Adviser – Donations and Recognition, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Macmillan Cancer Support
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Macmillan Cancer Support. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
