Personal Assistant

Overview

Personal Assistant - FTC (end Date April 30th 2027). Contract type: Fixed Term Contract. Full time: 34.5 hours, we are open to a conversation about how you work these hours. Location: Hybrid between home and our London office - expectations for this role will be once a month (some travel expected across the UK to support key meetings and events).

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

We’re looking for a highly organised and proactive Personal Assistant to support our Director of Communications, Brand & Content and Director of National Systems Change. This important role will provide administrative assistance to help deliver our strategic and operational objectives. The successful candidate will act as a valued and trusted partner to the Directors, building an understanding of their agenda and adding value. In this role, you’ll be the first point of contact for internal and external stakeholders acting as an extension of the Director and supporting them to achieve their priorities.

Key responsibilities:

• Act as the first point of contact for the Director, managing correspondence and queries with professionalism and discretion.
• Proactively manage complex diaries, inboxes, and schedules, adapting to change with a positive mindset.
• Coordinate meetings and events, including logistics like organising travel and accommodation, agendas, briefing notes, minutes, and action plans.
• Drive continuous improvement in department processes and systems, testing new approaches to improve efficiency and maximise the Directors' effectiveness.
• Handle administrative tasks such as managing expenses, purchase orders, room bookings, and catering.
• Build strong relationships with internal teams and external partners, maintaining confidentiality and trust.
• Collaborate with other PAs and Business Support colleagues to ensure seamless service and coverage.
• Aid the Director in producing high quality, accurate and well-presented documents including written reports, presentations and data representation.
• Support the Director with reporting, briefing coordination, and ad-hoc tasks as needed.
• Reflect the behaviours and values of the Director and of Macmillan, contributing to a high-performing, self-sufficient culture.

About you

The successful candidate will bring a blend of proactive thinking, emotional intelligence, and operational excellence to this role. You will demonstrate the following skills and experience:

• Solid track record of previous experience in administrative processes and support for senior leaders.
• Proactive approach to anticipating needs and outcomes.
• Adaptable and flexible to build positive working styles tailored to each Director and bringing out each other's best work.
• Excellent organisational and planning skills and demonstrable ability to prioritise and work to deadlines in a multi-tasking environment.
• Experience in using tools and systems, with strong proficiency in Microsoft Office applications, including Outlook, Teams, Word, PowerPoint, and Excel.
• Confidence and curiosity at improving systems and processes using AI and other appropriate tools.
• Creative problem solver and self-starter, able to identify and act on priorities.
• Strong written and verbal communication skills, including confidence in dealing with individuals at all levels.
• Ability to develop professional working relationships and build trust quickly with internal and external stakeholders.
• Ability to convene and work with colleagues on projects and governance groups.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Recruitment Process

First interview dates: TBC. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team for advice, or a conversation on reasonable adjustments. We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.