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- Tasks: Support the Macmillan Support line by managing operational systems and resolving issues.
- Company: Join Macmillan, a leading charity dedicated to supporting people living with cancer.
- Benefits: Enjoy 25 days holiday, flexible working, and access to 120+ learning opportunities.
- Why this job: Make a real impact on cancer care while developing your IT skills in a supportive environment.
- Qualifications: Experience in contact centre IT systems, CRM databases, and Microsoft SharePoint is essential.
- Other info: This hybrid role requires occasional office attendance for team meetings.
The predicted salary is between 36000 - 60000 £ per year.
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In this rewarding role you will support our Macmillan Support line through effective management and monitoring of operational systems to ensure a smooth and effective delivery of our services to people living with cancer.
Acting as a key point of contact for Macmillan support line colleagues, you will build and maintain relationships communicating effectively, to help manage system-related issues and fault reporting, supporting the management of service impacting events, communicating issues and outcomes in a timely manner to all stakeholders from start to resolution.
You will use your contact centre system experience to monitor and maintain systems while your Customer Relationship Management System (CRM) experience will also help you deputise for the Operational Systems Lead when required as a CRM representative across front line services.
You will also maintain key Microsoft SharePoint sites including design, content and site access to ensure system delivery and a smooth user experience.
This truly is a unique IT systems role where you will learn how the Macmillan Support line team helps people living with cancer and how they use critical systems to provide that support. In turn, this gives you a direct opportunity through system stability and development to positively impact our vital Macmillan Support line service and each individual customer interaction and experience.
Please note although this contract is Hybrid – between home and a Macmillan office – the current office expectation is to attend for team meetings up to 3 times per year.
About you:
The successful candidate will demonstrate the following skills and experience:
- Proven experience and knowledge in maintaining contact centre IT systems
- Experienced in IT fault management and monitoring from start to resolution
- Proven experience and knowledge of working and maintaining a CRM database
- Experience of working in IT systems administration
- Experience of maintaining Microsoft SharePoint sites.
Please note: This role will involve being part of an out of hours on call rota, which is expected to be one week in 3, when rostered on you will cover seven days whilst on call, this will be Monday – Friday 5pm – 8pm and Saturday and Sunday 8am – 8pm.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
About us
At Macmillan you\’ll find talented people working together to do whatever it takes to support people living with cancer. We\’re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
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Operations Systems Coordinator employer: Macmillan Cancer Support
Contact Detail:
Macmillan Cancer Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Systems Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT systems and CRM tools mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Macmillan, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed IT faults or system issues in previous roles. Being able to articulate your problem-solving skills will show that you're ready to handle the responsibilities of this position.
✨Tip Number 4
Highlight any experience you have with Microsoft SharePoint, as this is a key part of the role. If you have examples of how you've improved user experience or managed content on SharePoint, be sure to mention them during your discussions.
We think you need these skills to ace Operations Systems Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Operations Systems Coordinator position. Highlight key skills such as IT systems administration, CRM experience, and fault management in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in maintaining contact centre IT systems and managing CRM databases. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting people living with cancer. Mention how your skills align with the role and express your enthusiasm for contributing to the Macmillan Support line team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Macmillan Cancer Support
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Systems Coordinator. Familiarise yourself with the Macmillan Support line and how operational systems play a crucial role in supporting people living with cancer.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with contact centre IT systems, CRM databases, and Microsoft SharePoint. Highlight specific examples where you've successfully managed system-related issues or improved system performance.
✨Demonstrate Communication Skills
Since this role involves building relationships and communicating effectively with colleagues, practice articulating your thoughts clearly. Prepare examples of how you've resolved issues through effective communication in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage service-impacting events. Think of situations where you had to troubleshoot IT issues and how you communicated the outcomes to stakeholders.
