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- Tasks: Support the Macmillan Support line by managing operational systems and resolving issues.
- Company: Join Macmillan Cancer Support, a leading charity dedicated to helping people living with cancer.
- Benefits: Enjoy 25 days holiday, flexible working, and access to over 120 learning opportunities.
- Why this job: Make a real impact on cancer care while developing your IT skills in a supportive environment.
- Qualifications: Experience in contact centre IT systems, CRM databases, and Microsoft SharePoint is essential.
- Other info: Hybrid role with occasional office meetings; part of an on-call rota once every three weeks.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Operations System Officer role at Macmillan Cancer Support
Join to apply for the Operations System Officer role at Macmillan Cancer Support
Direct message the job poster from Macmillan Cancer Support
Full time (34.5 hours) , we are open to a conversation about how you work these hours
Location – Hybrid – between home and a Macmillan office (Macmillan offices are currently based in Shipley, London and Glasgow)
About the role
In this rewarding role you will support our Macmillan Support line through effective management and monitoring of operational systems to ensure a smooth and effective delivery of our services to people living with cancer.
Acting as a key point of contact for Macmillan support line colleagues, you will build and maintain relationships communicating effectively, to help manage system-related issues and fault reporting, supporting the management of service impacting events, communicating issues and outcomes in a timely manner to all stakeholders from start to resolution.
You will use your contact centre system experience to monitor and maintain systems while your Customer Relationship Management System (CRM) experience will also help you deputise for the Operational Systems Lead when required as a CRM representative across front line services.
You will also maintain key Microsoft SharePoint sites including design, content and site access to ensure system delivery and a smooth user experience.
This truly is a unique IT systems role where you will learn how the Macmillan Support line team helps people living with cancer and how they use critical systems to provide that support. In turn, this gives you a direct opportunity through system stability and development to positively impact our vital Macmillan Support line service and each individual customer interaction and experience.
Please note although this contract is Hybrid – between home and a Macmillan office – the current office expectation is to attend for team meetings up to 3 times per year.
About you:
The successful candidate will demonstrate the following skills and experience:
- Proven experience and knowledge in maintaining contact centre IT systems
- Experienced in IT fault management and monitoring from start to resolution
- Proven experience and knowledge of working and maintaining a CRM database
- Experience of working in IT systems administration
- Experience of maintaining Microsoft SharePoint sites.
Please note: This role will involve being part of an out of hours on call rota, which is expected to be one week in 3, when rostered on you will cover seven days whilst on call, this will be Monday – Friday 5pm – 8pm and Saturday and Sunday 8am – 8pm.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
About us
At Macmillan you\’ll find talented people working together to do whatever it takes to support people living with cancer. We\’re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
Recruitment Process
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.
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Entry level
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Employment type
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Information Technology and Customer Service
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Non-profit Organizations
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Operations System Officer employer: Macmillan Cancer Support
Contact Detail:
Macmillan Cancer Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations System Officer
✨Tip Number 1
Familiarise yourself with the specific operational systems used by Macmillan Cancer Support. Research their contact centre IT systems and CRM databases to understand how they function, as this knowledge will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Macmillan Cancer Support on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Operations System Officer role, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in IT fault management and system administration. Be ready to share specific examples of how you've resolved issues in previous roles, as this will demonstrate your problem-solving skills and readiness for the responsibilities of the position.
✨Tip Number 4
Show your passion for supporting people living with cancer. Research Macmillan's mission and values, and think about how your personal values align with theirs. This connection can make a strong impression during your interactions with the hiring team.
We think you need these skills to ace Operations System Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with contact centre IT systems, CRM databases, and Microsoft SharePoint. Use specific examples to demonstrate your skills in fault management and system administration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting people living with cancer. Mention how your background aligns with the role's requirements and how you can contribute to the Macmillan Support line team.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed IT systems or provided customer service. Highlight any achievements that demonstrate your ability to resolve issues efficiently.
Prepare for Anonymised Application: Since applications are anonymised until interviews, ensure your application is clear and concise. Avoid including personal information that could identify you, and focus on your skills and experiences relevant to the role.
How to prepare for a job interview at Macmillan Cancer Support
✨Know Your Systems
Familiarise yourself with contact centre IT systems and CRM databases. Be prepared to discuss your experience in maintaining these systems, as well as any specific tools you've used in the past.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've managed IT faults from start to resolution. Highlight your ability to communicate effectively during service-impacting events and how you kept stakeholders informed.
✨Showcase Your SharePoint Knowledge
Since maintaining Microsoft SharePoint sites is part of the role, be prepared to discuss your experience with SharePoint. Talk about how you've designed content and managed site access to enhance user experience.
✨Emphasise Team Collaboration
Macmillan values teamwork, so highlight your ability to build relationships with colleagues. Share instances where you've worked collaboratively to resolve issues or improve system performance.
